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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Marilyn W.
The color was as it advertised. The feel of the hair was soft and manageable. My hairdresser thought it was the nicest wig she had ever worked with.
Response from Wigs.com – The Wig Experts™Nov 10, 2022
Hi Marilyn, Thank you for sharing your positive shopping experience and product quality. We are happy to have you as a client.
Alice S.
I was very disappointed in the quality of the wig that I ordered I did rety it which was easy. Still waiting on a confirmation that my CC was credited back the money.
Response from Wigs.com – The Wig Experts™Nov 9, 2022
Hi Alice, Our Client Care Manager contacted you regarding the return because we haven't received it. We are sorry that you weren't satisfied with the quality of Alyssa. We look forward to hearing back from you.
Maria M J.
I love the color it’s perfect
Response from Wigs.com – The Wig Experts™Nov 9, 2022
Hi Maria, We are happy knowing you love your new True Demure!
LY
EDIT IN RESPONSE TO RETAILER RESPONSE - I stand by my review and urge consumers to shop at a retailer that cares and offers rewards on open box items. (wigoutlet.com is the sister site to wigs.com, this is the only retailer with rewards that excludes the open box items) It is alarming the retailer does not seem to recognize and/or understand the problem This review was about: 1. Wigs.com blocked a consumer on social media that contacted you due to ongoing issues with the website. 2. There was only ONE sale going on and nobody tried to use two coupons. 3. The retailer should know their website only allows one sale at a time, I the consumer recognized the problem, the retailer fixed it on the site the next day, after you blocked me on social media for notifying you of the issue. 4. Wigs.com responds by saying you can only use one coupon code clearly still missing the problem. ________________________________________________ Wigs.com and wigoutlet.com updated their websites, it has prevented consumers from being able to sign in, making it impossible to buy their wigs. Today wigs.com had a 30% off sale, there was an issue with the website, causing it to show 30% off clearance price items, and when checking out, the coupon code was denied, and the price was not honored. No big deal, but I wanted to let them know, sent them a message on FB with screen shots, and they blocked me. NEVER USE WIGS.COM OR WIGOUTLET.COM Example of the errors copied and pasted on their website: Kaylee | Synthetic Lace Front Wig (Hand-Tied) 4 reviews Regular price $619.95 USD Sale price EXTRA 30% OFF NOW from $222.59 Shopping cart Kaylee | Synthetic Lace Front Wig (Hand-Tied) 12FS8 1 $320.99Scroll for more items Apply Discount Code Discounts cannot be applied to orders with Clearance items.
Response from Wigs.com – The Wig Experts™Nov 14, 2022
Hi, We apologize that you were having trouble logging into your account on our site. We tried to locate an account for you using the email address provided and didn't locate one. We hope this helps clear up the issue. Unfortunately, only one coupon or discount can be applied to an order, so you can't take the 40% off and the 30% off.
Claudia H.
Not happy either the wig at all and would like a refund.
Response from Wigs.com – The Wig Experts™Nov 8, 2022
Hi Claudia, We are saddened to hear you aren't satisfied with the Mila. One of our representatives will call you today to assist with returning and offer assistance. We hope this helps! We recommend returning the item as we don't want you to keep an item you aren't happy with, and we would be glad to refund you.
julie M.
Dana in customer service was awesome. She was most helpful in locating the wig that I wanted. She followed-up with me as she said that she would today. Dana was friendly and efficient. I so appreciate excellent customer service in this day and age!
Response from Wigs.com – The Wig Experts™Nov 8, 2022
Hi Julie, We couldn't agree with you more about Dana! She is a treasure, and we are thankful to have her on our team.
Holly A.
Excellent customer service. Emails were always answered promptly and helpful advice was given on color choices.
Response from Wigs.com – The Wig Experts™Nov 8, 2022
Hi Holly, We appreciate your positive review! Our consultants enjoy getting to help our clients find the right style and color! We thank you for trusting us.
Loyal C.
Excellent products. I have the pony tail and bun and the color of each was so close to my color that it even surprised my hair stylist. Good job!
Response from Wigs.com – The Wig Experts™Nov 8, 2022
Hi, Thank you for your positive review! We love hearing when we get it right with our products.
