Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Jun 28, 2023

WOW! This is everything to us! We strive to provide an overall easy, helpful, and pleasant experience for our customers as we know it can be challenging to purchase a wig online. Dana has a big heart and truly cares for our customers, so we are super happy that you had a great experience with her. Thank you so much for your amazing feedback, and we hope to continue assisting you in the future!

Response from Wigs.com – The Wig Experts™Jun 28, 2023

We are truly sorry to hear this item was not to your satisfaction! However, you are more than welcome to return it for a refund. We can then assist you in placing a new order for this item, ensuring it is to your liking, or provide you with similar style options. We have sent a direct email with further information and assistance on this return. We truly appreciate your feedback as it helps us improve! Thank you for choosing wigs.com and we look forward to hearing from you soon!

Response from Wigs.com – The Wig Experts™Jun 27, 2023

Hi Mary, Thank you for your feedback and for sharing your concern regarding the Trend Alert. We apologize for the issue and any confusion about the resolution. Our representatives asked you about measuring because if the wig isn't the right fit, that can cause an issue with the lace. We also asked you for a picture, but the one image provided didn't give us insight into the area of concern. Please know if the item is in its original condition with all tags and packaging, then we would ask that you return it. If it is worn or not in its original condition, we recommend scheduling a virtual consultation with one of our experts so that we can see what issues you are having. https://www.wigs.com/pages/virtual-consultation We look forward to hearing from you. Sincerely, The Wigs.com Team

Response from Wigs.com – The Wig Experts™Jun 27, 2023

Dear Stephanie, Thank you so much for your incredibly kind words and positive feedback! We're thrilled to hear that you consistently have fantastic experiences with Wigs.com. Your continued support and recommendation mean the world to us. We strive to provide exceptional customer service and ensure that each interaction is met with kindness and knowledge. It's wonderful to know that our team has been able to assist you effectively and make your experience enjoyable. We truly appreciate your loyalty and trust in us. Rest assured, we'll continue to work hard to maintain the same level of excellence and provide you with the best wigs and service possible. If there's ever anything specific you need assistance with or if you have any further questions, please don't hesitate to reach out. We're here to support you and make your wig journey as enjoyable as possible. Warm regards, The Wigs.com team

Response from Wigs.com – The Wig Experts™Jun 27, 2023

Dear Donna, Thank you for your feedback and for bringing this to our attention. We apologize for any confusion or disappointment caused by the discrepancy between the wig you received and the picture advertised. At wigs.com, we provide accurate and detailed product information to ensure our customers make informed purchasing decisions. We understand that the actual product not matching the advertised image can be frustrating, and we sincerely apologize for any inconvenience this may have caused you. We refunded you upon receipt of the item on 6/22. We would also like to recommend you meet with one of our experts (over a video consultation) so we can help you find the right style and color. We hope you allow us this opportunity and will be in touch. Sincerely, The Wigs.com team

Response from Wigs.com – The Wig Experts™Jun 27, 2023

Marci, we could not be happier to know that you had such a pleasant experience! Thank you for sharing this with us, and for choosing Wigs.com

Response from Wigs.com – The Wig Experts™Jun 27, 2023

Our goal is to provide an overall pleasant experience, and we are happy that we could make shopping with us easy! Thank you for sharing this!

Response from Wigs.com – The Wig Experts™Jun 27, 2023

We are truly happy to know you had a great experience! We strive to provide the best service, so we are glad to know this was the case with you! Thank you for choosing wigs.com!