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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
wigs.com
Website
wigs.com
Category
Wellness & Spa
Location
Addison, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 55% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I believe this is my first encounter with this company. I used to wear wigs a lot then stopped for several years so, I'm not sure if I shopped with them before. However, I had a great experience. Received my order within a few days. I purchased Tango by RW. It is a beautiful wig with many possibilities. I have not worn it yet because, I need a bit of trimming in the back just because, I want the back a bit shorter. I have tried it on a few times and I like it very much. I will be shopping again and probably soon.
Response from Wigs.com – The Wig Experts™Jul 19, 2023
Hi Willa,
We thank you for choosing us and for the kind and positive feedback!
Tango is a popular style that many of our clients love, so we are glad to hear you do as well.
We appreciate you choosing us as your hair resource and look forward to assisting you in the future.
Have a wonderful day!
The Wigs.com Team
SJ
Sandra J.
charged over $30 to return two items
charged over $30 to return two items
Response from Wigs.com – The Wig Experts™Jul 19, 2023
Hi Sandra,
We apologize for any confusion regarding your refund. We refunded you for the items, less the shipping costs and the breast cancer donation. We didn't charge you anything extra, and those shipping costs were paid to the carrier.
We appreciate your feedback and hope that we can continue to help you in the future.
Warm regards,
The Wigs.com Team
CH
Charlene H.
Fast shipping and easy returns.
Fast shipping and easy returns.
Ordered Instinct by Gabor. Fit and color are great. My new favorite wig!
Response from Wigs.com – The Wig Experts™Jul 19, 2023
Hi Charlene,
We love knowing you found your new favorite wig and color! Thank you for allowing us to be a part of your journey and for the lovely feedback about our shipping and return policy.
Have a lovely day.
The Wigs.com Team
DC
Donna C.
Disappointing
The wig color and style was beautiful except inside the cap of the wig was black and if I touched it the black came off on my fingers. Also there were 4 clips sewn into the inside of the cap. I have purchased 2 other wigs before and they never had clips Inside them. I needed a longer wig because I was going to a wedding. I couldn’t even wear the wig because the black was coming off to the touch. I called spoke to Antonia she said to send pictures in . Then I spoke to Heather and she said the pictures were not received. I then again sent them and she received them. I sent the wig back on Tuesday July 11,2023 with the label that was sent to me at UPS store. I then sent the tracking number to Heather to put with the pictures. I’m very upset because I’m on social security retirement and that’s it . I now don’t have a wig to wear to the wedding or my money . I lost my hair due to Covid . Please I just want a refund. Ty Donna Croce
Response from Wigs.com – The Wig Experts™Jul 21, 2023
Dear Donna,
We are deeply sorry for the inconvenience and frustration you have experienced with your recent wig purchase. Your satisfaction is our top priority, and I want to assure you that we take your feedback seriously.
We apologize for the issue you encountered with the black color coming off the inside of the wig cap. This is certainly not the quality we aim to deliver to our valued customers. Additionally, the presence of clips inside the cap was unintended and should not have been part of the product.
We reviewed your case, and can confirm that we received the wig back on Tuesday, July 11, 2023, as per the tracking number you provided to Heather.
Given the circumstances and the inconvenience you have faced, as discussed we will refund you in full for your purchase. Please allow some processing time for the refund to reflect on your account.
We understand the importance of having a wig for the wedding, and we sincerely apologize for any distress this situation has caused. We are committed to making this right and ensuring that you receive the best customer service.
Thank you for your understanding and patience. We appreciate your business and want to make sure you have a positive experience with us. If there's anything else we can assist you with, please don't hesitate to let us know.
Best regards,
The Wigs.com Team
PS
Penelope S.
In Love! Purchased Risk for my 87 year old…
Purchased Risk for my 87 year old mother. She is wearing it with pride; Loves the wig and all the compliments she has received from her friends.
Response from Wigs.com – The Wig Experts™Jul 19, 2023
Hi Penelope,
We love knowing we helped in some small way for your mom to feel and look beautiful and confident!
Thank you for sharing such sweet and personal feedback about her new hair.
Sincerely,
The Wigs.com Team
SN
Shirley N.
Always had great customer service from…
Always had great customer service from Wigs.com, They have a great selection of wig’s & products that I use. My wigs always arrive in time.
Thank you for great service.
Response from Wigs.com – The Wig Experts™Jul 19, 2023
Hi Shirley,
Thank you for the excellent feedback about your experience with us! It is our pleasure to be a part of your hair journey.
We strive to provide the best service, selection of products, and practical delivery.
Thank you for choosing us.
Warm regards,
The Wigs.com Team
LI
Linda
Great video consultation!
Great video consultation!
Response from Wigs.com – The Wig Experts™Jul 19, 2023
Hi Linda,
We are so happy you had a great video consultation with one of our experts! We look forward to assisting you in the future.
Sincerely,
The Wigs.com Team
DC
Donna C.
Watch the videos on wigs.com
As a chemo patient I’m concerned about upcoming hair loss. I ordered 2 wigs for try-on, and they were both great! (Gabor Sweet Talk and Ellen Wille Girl Mono) However I can only keep one - I chose to keep the Ellen Wille Girl Mono wig in light Bernstein rooted color - it is very similar to my natural hair which should help with my confidence! I recommend for folks to watch your helpful videos and tutorials- immerse yourselves in as much info as you can to make a good decision when choosing your wig.
Response from Wigs.com – The Wig Experts™Jul 17, 2023
Thank you for sharing us with such a personal part of your life. We could not be happier that you found not one but two styles that worked so well for you!! We know it will absolutely help to bring back some of the confidence and strength within you. We send you so much love and light. Please know we are here to support you in any way we can, so please do not hesitate to reach out to us! Thank you for sharing your experience and for your advice to our other customers. We value you and thank you for trusting wigs.com!
