Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Jul 25, 2023

Hi Nicolette, We apologize for any confusion regarding your refund. We don't have restocking fees; therefore, you were not deducted any. You were refunded in full less the return shipping cost of $10.95. We hope this helps clear up your concern regarding your refund, but if not, please feel free to contact us; we are happy to explain further. We appreciate your feedback. Sincerely, The Wigs.com Team

Response from Wigs.com – The Wig Experts™Jul 24, 2023

We are absolutely thrilled to hear how pleased you are with the Anastasia Pastel Pink Wig! Thank you so much for taking the time to share your wonderful feedback with us. It brings us great joy to hear that you found the styling process easy and that the wig allowed you to showcase your unique style effortlessly. Your enthusiasm and satisfaction mean the world to us! Knowing that you plan to order in another color and even get the Pink Pastel option for the future is incredibly heartwarming. We can't wait to continue serving you with our quality products and exceptional service. Should you have any further questions or need any assistance, please don't hesitate to reach out to us. We're here to support you in any way we can. Thank you again for choosing us and for sharing your love for the Anastasia Pastel Pink Wig. We look forward to impressing you with more fabulous options in the future! Best regards, The Wigs.com Team

Response from Wigs.com – The Wig Experts™Jul 24, 2023

Hi Elizabeth, We noticed this was your first purchase with us, so first, let us say we are sorry to hear the color didn't appear as advertised. Second, we would like to help you find the right topper and color; therefore, one of our experts will be reaching out. We would also like to recommend scheduling a virtual consultation with one of our experts to assist you better: https://www.wigs.com/pages/virtual-consultation We hope to speak with you soon! The Wigs.com Team

Response from Wigs.com – The Wig Experts™Jul 24, 2023

We're delighted to hear that you received exactly what you ordered and that it arrived earlier than expected! At wigs.com, we strive to provide a seamless and efficient shopping experience for our valued customers, and timely deliveries are a part of that commitment. Your satisfaction is of the utmost importance to us, and we're thrilled that your order was fulfilled accurately, meeting your expectations. We understand how important it is to receive your products on time, and we're pleased that we could exceed your delivery expectations. Thank you for choosing us for your purchase. We value your trust in our company, and we look forward to serving you again in the future with the same level of reliability and quality service. If there's anything else we can assist you with, please don't hesitate to reach out. Your feedback and continued support mean the world to us!

Response from Wigs.com – The Wig Experts™Jul 24, 2023

Hi Susan, Thank you! We are always happy to hear when our representatives go above and beyond for our clients and make them feel important and special as you are to us. We are also glad to know you received your shipment promptly. Thank you for choosing us! The Wigs.com Team

Response from Wigs.com – The Wig Experts™Jul 24, 2023

Hi Marina, We are sorry to hear Alexi had too much hair for you. Our representatives emailed you with return instructions; therefore, once we receive it back, we will refund you accordingly. To better assist you, we would recommend a virtual consultation. We know shopping online and wondering if it's fitting can be challenging, and based on the part of the process you are on, you would be the perfect candidate for a virtual consultation. This free premier service that we now offer will help us better serve your needs! Virtual consultations allow you to do a one-on-one Zoom with one of our experts. This will enable us to show you how to measure, review styles and color options, and answer any questions you may have. If this interests you, let us know, and we will gladly set up a time to meet with you. You may also book online by using the link below: https://www.wigs.com/pages/virtual-consultation We look forward to helping you find the right style and color! Warm regards, The Wigs.com Team

Response from Wigs.com – The Wig Experts™Jul 24, 2023

Hi Angie, Our clients agree with you; Drive is a beautiful wig! We are sad to hear you had trouble with it falling in your eyes and with the lace front and had to return it because there are ways to fix those issues. One of our representatives left you a message to assist, and we hope we can help you find another piece that will be the perfect match! Thank you for your feedback. We value you as a client and your review. Sincerely, The Wig.com Team

Response from Wigs.com – The Wig Experts™Jul 24, 2023

Hi Rita, We appreciate your loyalty and your feedback! It is important to us to provide the best service and experience, so we are glad to hear we provided you with that. Have a lovely day! The Wigs.com Team