Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Aug 3, 2023

Hi Jeannine, We are sorry the colors didn't work out on the Pixie Perfect and Allure you ordered. We will refund you once we get those back. We noticed you ordered Winner Petite in R9F26; we hope that color is closer to what you want. If not, our Client Care Manager also contacted you to assist with color. We hope your new style is just right! Have a fabulous day! The Wigs.com Team

Response from Wigs.com – The Wig Experts™Aug 3, 2023

Hi Karen, Thank you for your feedback about Daily Large! We are saddened that the style didn't work out, but we see you have already ordered another style, so we hope one is better suited for you! If you still need help finding the right style and color, our experts are available and would love to help you over a video consultation (linked below): https://www.wigs.com/pages/virtual-consultation We hope you have a wonderful day! The Wigs.com Team

Response from Wigs.com – The Wig Experts™Aug 1, 2023

Dear Sharon, We apologize for any confusion or frustration caused by the recent refund you received. It appears that there might have been a misunderstanding, and I want to assure you that we take your concerns seriously. Our commitment to supporting breast cancer research and other charitable causes is an essential part of our company's values, and we are proud to contribute to these efforts. However, it should not come at the expense of providing a fair and appropriate refund to our customers. I apologize for any miscommunication or oversight on our part regarding the refund amount. We aim to be transparent and fair in all our dealings with customers. We can assure you the only money that wasn't returned were shipping costs which are paid out to the carrier and the optional $0.95 breast cancer donation. Sincerely, The Wigs.com Team

Response from Wigs.com – The Wig Experts™Aug 1, 2023

Hi Betty, We are thrilled to hear that our consultant Lizzie showed you courtesy and shared her knowledge with you! We do apologize for any confusion regarding your refunds. The only money not returned to you were shipping costs, which are paid out to the carrier. We understand this can be costly. Therefore we recommend meeting with one of our consultants via video so that we can help you find the perfect style and color and don't have to keep returning (link below): https://www.wigs.com/pages/virtual-consultation We appreciate your feedback and look forward to hopefully meeting with you for a consultation soon! Sincerely, The Wigs.com Team

Response from Wigs.com – The Wig Experts™Jul 31, 2023

We are so happy to hear this feedback! We truly value our customers and it is amazing to know you had a positive experience shopping with us! Thank you for trusting Wigs.com!

Response from Wigs.com – The Wig Experts™Jul 28, 2023

We are so happy to know that this item worked so well! Thank you for sharing this and for trusting us! We hope to always have you as a client!

Response from Wigs.com – The Wig Experts™Jul 28, 2023

We are happy to know you had a positive experience shopping with us. We are pleased to offer you the benefit of licensed cosmetologists on staff ready to assist you and provide expert advice on color and style. If you would ever like to speak to us directly or need any assistance, please call us toll-free at 1-800-581-2001 Monday through Friday, 8:00 AM to 6:30 PM CST.

Response from Wigs.com – The Wig Experts™Jul 28, 2023

Thank you for sharing this with us. We are truly happy to know you had a positive experience shopping with us! We hope to always have you as a client. The Wigs.com Team!