Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Oct 4, 2023

Thank you for being such a loyal client of wigs.com! We love hearing Roni is your go to piece. Unfortunately, you are correct that the item isn't available in a large cap size, but we have similar styles! You can check them out by clicking on the link below: https://www.wigs.com/collections/womens-wigs?usf_sort=r&uff_1i5zl8_tags=Short&uff_j5bb0q_tags=Large Sincerely, The Wig Experts

Response from Wigs.com – The Wig Experts™Oct 4, 2023

Hi LaDonna, Thank you for sharing your feedback about your recent experience with Raquel Welch wigs. We truly value your loyalty as a long-time customer. We understand your concerns about the quality and pricing of our products. We take your feedback seriously, and it's our goal to consistently provide high-quality wigs that meet your expectations. We apologize if you noticed a difference in color between your recent purchase and the one you were previously wearing. We'll pass this feedback to the manufacturer because it is important feedback for them to hear from such a loyal client as yourself. Sincerely, The Wig Experts

Response from Wigs.com – The Wig Experts™Oct 4, 2023

It's great to hear that you find our quality to be good. We take pride in providing high-quality products and services to our customers. If you have any specific feedback or if there's anything else we can do to improve, please feel free to share. Your satisfaction is our top priority, and we're here to ensure you have the best experience possible. Thank you for your support!

Response from Wigs.com – The Wig Experts™Oct 4, 2023

Hi Melodie, Thank you for providing that valuable feedback. We're sorry for the issues with the Spotlight you received. We can assure you we don't send out used pieces. The pieces we send are factory fresh from the manufacturer. Regarding the fiber "looking like straw," after two weeks, it is a heat friendly fiber, so tangling and matting are common. However, there are easy fixes that can help with this issue. However, it sounds like you have figured out a way to solve it temporarily. We contacted you and would love the opportunity to go through all of this with you. We are excited to hear back from you. Sincerely, The Wig Experts

Response from Wigs.com – The Wig Experts™Oct 4, 2023

Thank you for sharing your experience! It's fantastic to hear that you found selecting wigs from Wigs.com simple, especially as a seasoned hairdresser. Outstanding customer service and hassle-free return process are valuable aspects of our service, and it's clear that you've had a positive and seamless experience with us. We're delighted you're happy with Wigs.com and appreciate your feedback. We are here to support you and your clients with top-notch service and products.

Response from Wigs.com – The Wig Experts™Oct 2, 2023

We are so glad you loved the color! Thank you for sharing this with us, and for trusting wigs.com!

Response from Wigs.com – The Wig Experts™Oct 2, 2023

We are so happy that this item was a good match and that the process was pleasant! Thank you for sharing your experience with us, we hope to always have you as a client! The wigs.com team!

Response from Wigs.com – The Wig Experts™Oct 2, 2023

Hi Tina, We received your review in regards to your recent order (W2-904789) of Heat. We apologize for the condition of the item and ask that you return it so we can inspect it and notify the manufacturer of the issue. We attempted to call you at the number we have on file but the number was invalid. We are happy to assist you with returning the item if you call us at 1-800-581-2001 Monday - Friday 8 am - 6:30 pm CST or reply back to this email. We appreciate your understanding and look forward to hearing back from you. Sincerely, The Wig Experts