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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Sandy S.
The wig is great, but the tiny cap was left out. I called and it was sent immediately!
Response from Wigs.com – The Wig Experts™Jun 4, 2024
Hi Sandy, Thank you for your feedback and for notifying us of the issue with not including the complimentary wig liner. We are happy to hear that you love In Charge and that we resolved the problem by sending out a wig liner. We hope to keep you as a loyal client. Warm regards, The Wig Experts
Diana
Love Wigs.com..my return was processed flawlessly. I normally do not return d/t time constraints. I was happy how easy it was..use their return.label is cheapest way.
Response from Wigs.com – The Wig Experts™Jun 4, 2024
We appreciate you as a client, and it's great to know that you typically don't return! That means we are getting it right. Thank you for your feedback regarding your easy return this time. Have a lovely day! The Wig Experts
piper e. T.
When a company tracks you down to make things right with you after a bad experience, THAT's a company I WILL do business with again, and again. Got a surprise call from wigs.com which really turned the tables, changing, well, everything- including my mind. I thought "I'm just one person, I doubt they even noticed or cared"... but they DID. We had a pleasant conversation about the entire transaction and went over every complaint I had until I was satisfied, AND refunded me the extra amount that I was unhappy about paying. My order was under $150, so granted, it's not a whopping huge amount, but in this case, it really IS "the thought that counts". I was absolutely stunned that a "big company" like wigs.com would go to such lengths to make "just one person" have a better experience. This was above and beyond the call of duty, and I salute the brave soul who picked up the phone and called a very disgruntled customer to make things right. Brava, brava, brava! So while I may not purchase those particular wigs again.. honestly? I would not hesitate to order from wigs.com again.
Response from Wigs.com – The Wig Experts™Jun 4, 2024
Hi, Thank you for all of the feedback you provided. We greatly appreciate hearing from new clients and their experiences. We were saddened to hear your experience was unsatisfactory. It was a pleasure speaking with you, and we are happy that we were able to clarify everything and turn this situation around. We hope you will continue to be a client with us. Sincerely, The Wig Experts
simone J.
I’ve never had a bad experience with Wigs.com. Everything is handled very professionally.
Response from Wigs.com – The Wig Experts™May 31, 2024
Thank you for your wonderful review Simone we are thrilled to have you as a Wigs.com customer!
Sharon B.
The color wasn't true to the picture. The way the bangs fall on the part side just scream "WIG"
Response from Wigs.com – The Wig Experts™May 31, 2024
Hi Sharon, We are sorry to hear about the difficulty you're experiencing in selecting the right color and style. To assist you, we would like to offer you the opportunity to book a free virtual consultation with one of our experts via Zoom. Please use the link below to schedule your consultation at your convenience:https://www.wigs.com/pages/virtual-consultation
Paty R.
Great selection and price ranges. Easy to navigate the web site.
Response from Wigs.com – The Wig Experts™May 31, 2024
Hi patty thank you for your review and your great feedback!
Gina
My first time trying a 100% hand-tied cap. Super comfortable, most wigs make me itchy but this one I can wear all day!
Response from Wigs.com – The Wig Experts™May 30, 2024
Hi, Gina Thank you for this wonderful feedback! We are so thrilled to hear about your first 100% hand-tied wig! We are so happy to hear you love the Aria wig as much as we do!
Jackie W.
The color is different from the other Jon Renau topper I have that is the same color. Does not match my hair.
Response from Wigs.com – The Wig Experts™May 30, 2024
Hi Jackie, We are so sorry to hear you're having issues with the colors. Since these items are handmade, there's unfortunately no way to 100% duplicate a shade every time. However, we would like to take a look at the item to see the discrepancy and assist you in selecting a better color match. For this reason, we would like to offer you the opportunity to book a free virtual consultation with one of our experts via Zoom. For your convenience, I have provided the link below. https://www.wigs.com/pages/virtual-consultation Looking forward to assisting you!
