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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
wigs.com
Website
wigs.com
Category
Wellness & Spa
Location
Addison, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 55% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I am a little dissatisfied that this wig has so many hairs standing up all over. I guess I will need to spend time plucking them out. A bit disappointed as I did pay a lot for this wig.
Response from Wigs.com – The Wig Experts™Jan 3, 2025
We understand your disappointment with the wig's appearance. From time to time wig hairs may be standing up all you need to do is apply a little flex hold to a comb and comb it through to assist in laying those hairs down we will have a customer service representative reach out to you in 24 to 48 hours to go over this process with you further. Thank you for taking the tine to provide us with this feedback.
BF
Bettie F.
SCORE!
I love this wig. It fits beautifully and the style is so manageable…just run your fingers through it and you are good to go. Also, the color is great. Sorry, don’t recall name of wig or color…but it’s in your records. I’m going to buy another one next month. FYI: I own approximately 45 wigs and this one is my new favorite. Thanks!
Response from Wigs.com – The Wig Experts™Jan 3, 2025
Thank you for your kind words and glowing review! We're so happy to hear that you love the wig and that it's become a favorite in your collection. We appreciate your feedback and are thrilled that you're considering purchasing another wig from us.
LK
LK
beautiful product
beautiful product, rapid response to my order and prompt delivery
Response from Wigs.com – The Wig Experts™Jan 3, 2025
Thank you for your kind words! We're so glad you enjoyed our product and our service. We appreciate your business and look forward to serving you again in the future.
GB
G. B.
The topper looks and feels great
The topper looks and feels great, I love the cut, with side swept bangs, it looks very natural.
Response from Wigs.com – The Wig Experts™Jan 3, 2025
We're thrilled to hear you're loving the topper! It sounds like you've found the perfect style for you. We appreciate you taking the time to share your positive experience.
SS
Susan S.
Best, trustworthy site for wigs.
Great customer service.
Response from Wigs.com – The Wig Experts™Jan 2, 2025
Hi Susan thank you so very much for taking the time to provide us with this wonderful review we are so grateful to have you as a Wigs.com customer!
CT
CINNIA T.
The wig doesn’t fit well and the front…
The wig doesn’t fit well and the front is too full and doesn’t sit flat at all. I find it very difficult to part.
Response from Wigs.com – The Wig Experts™Jan 2, 2025
Hi Cinnia we are sorry to hear your purchase did not meet your expectations the problems you are describing do sound like you are having fit issues for this reason we recommend measuring for your cap size or booking a free virtual consultation so one of our experts may further assist you in finding a better selection. Below I have provided the booking link as well as the link on how to measure for your connivence.
https://www.wigs.com/pages/virtual-consultation
https://www.wigs.com/pages/wig-size/#g9NInKW095
WH
wholetthedogsout
I did get Refund
2 stars because I was actually surprised I didn’t have to chase’em down. I got my Refund. But given the wigs I received, I shouldn’t have had to pay for their prepaid label. I made certain to use it for Tracking. So, they DID give me my Refund.
The 2 wigs I chos; My mistake may have been choosing the same color, Melted Marshmallow. Shown SLIGHTLY ombré a mid dark root, a slightly lighter brown to the temple then an ash blonde to light cool at tips.
It was their ONLY ASH option?
They had 3 funky color options??
What I was sent 3” of DARK Espresso. 3-4” of Toffee Brown the rest bleached white to tips. Not only was it a horrible Ombré each color too drastic to look ombré? But it looked absolutely nothing like the photos shown on line. I even looked on their App to be very sure before ordering.
Buying a Wig on line, one has to trust the Retailer goes above and beyond to show the Buyer an accurate representation of WHAT THEY WILL received. Each wig in every color should be shown on a stand, at every angle. And then shown on a model in video, no childish Tik Tok wanna be. An average model, wearing each color, in video bust up, 360. Obviously updated at least annually.
And if your Operations in Indonesia starts making Stripey clown like wigs, how?? Don’t you have managers there? Aren’t they walking the line, seeing what’s being made. First sign of clown wig. Operations should stop, but don’t push that crud on us!! Fix it or show the clown wig on line! You won’t sell any, that’s why.
You have no idea what you will get when you order from wigs.com. And you will have to pay $11 to return. They won’t accept any responsibility, in fact I was never able to speak to anyone. But I did get refund. So 2 star. 0 Star for the wigs! I cannot recommend them unless you have time and money to waste. Blessings!
Response from Wigs.com – The Wig Experts™Jan 2, 2025
We appreciate you taking the time to share your experience with us. We understand your frustration with the wigs you received and appreciate it can be challenging shopping online and attempting to find the correct color . We strive to provide our customers with a positive experience and would be happy to offer you a free virtual consultation with one of our experts via zoom to assist you in color and style selection. Would you be so kind to provide as to also provide your order number so we may locate your purchase. Below I have provided the booking link in the event you would like to schedule the consultation.
https://www.wigs.com/pages/virtual-consultation
CR
CARLA R.
Never Again
The wig I tried on was way too small and the right side much smaller then the left. It looked childish. The price was a lot more than I planed. I figured I shopped enough for months so I decided to take this one. It looked ok. But I was wrong.
Response from Wigs.com – The Wig Experts™Jan 2, 2025
We understand your disappointment with the wig's fit and appearance. It's frustrating when an item doesn't meet expectations, especially after careful consideration. We appreciate and for this reason would like to offer you the opportunity to book a free virtual consultation with one of our experts via zoom below I have provided the link for your connivence.
https://www.wigs.com/pages/virtual-consultation
