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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Jackie C.
I appreciate the customer service of wigs.com. Jackie Cubbison
Response from Wigs.com – The Wig Experts™Dec 31, 2024
Hi Jackie We're so glad to hear you had a positive experience with our customer service. We strive to provide excellent support to all our customers.
Louise C.
I wish you could order small, med, or large in every style. Only see this with a few choices. I also asked for more than average highlighting and my last purchase was less than prior orders of same wig. There don't seem to be options to make changes like different shades of highlighting. My last purchase (have ordered this many times) was much longer than prior ones.
Response from Wigs.com – The Wig Experts™Dec 31, 2024
We appreciate your feedback and understand your desire for more size and highlighting options. We strive to offer a wide variety of styles and customization choices, and we're always looking for ways to improve our offerings. We value your input and will consider it as we continue to develop our products and services.
RUTH S.
I did not like the service I received. I ordered a wig and forgot to check the free shipping box. So I called within 5 minutes and was told I had to pay for shipping because the ordered was already being processed. The lady was very rude to me in the conversation. I will not use wigs.com in the future
Response from Wigs.com – The Wig Experts™Dec 30, 2024
We understand your frustration with the shipping situation and the experience you had with our customer service representative. We strive to provide excellent customer service and want you to have the best experience possible please note the free shipping is something that must be selected at time of checkout as some of our orders do ship out quickly. However this is not the experience we want you to have for this reason we will be happy to refund you the shipping as a one time curtesy a customer service representative will reach out to you shortly to assist you further.
Dina S.
International returns cost too much and wasn't stated anywhere on the website
Response from Wigs.com – The Wig Experts™Dec 27, 2024
We understand your frustration regarding the cost of international returns. We strive to provide clear and transparent information on our website. We appreciate you bringing this to our attention and will review our website to ensure all relevant information is readily available.
Toni D.
"Absolutely Love This Wig!" I am beyond impressed with this synthetic wig! The quality is amazing for the price, and it looks so natural. The texture is soft and shiny without being overly glossy, and it holds its shape beautifully. It’s lightweight and comfortable to wear for long periods, and the adjustable straps made it fit perfectly. I also love how easy it is to style—whether I’m wearing it straight or adding a little wave, it always looks fabulous. I get compliments every time I wear it! Highly recommend to anyone looking for a great synthetic wig!
Response from Wigs.com – The Wig Experts™Dec 27, 2024
Thank you for your kind words! We are thrilled to hear you are loving your new Fierce and Focuse wig. We strive to provide high-quality, stylish, and comfortable products, and it's wonderful to know that we have achieved that with this wig. We appreciate you taking the time to share your positive experience.
Jen S.
It was my first time buying a wig. I was very nervous. I noticed last minute that my address was incorrect, however, the postal service called and it was delivered to me within a few days of ordering it.
Response from Wigs.com – The Wig Experts™Dec 27, 2024
We understand that purchasing a wig for the first time can be nerve-wracking. We appreciate your feedback and are glad to hear that despite the initial address issue, your wig arrived promptly. We strive to provide a seamless experience for all our customers.
sheri T.
I received my wigvery quickly. Beach Wave Magic by Tressallure is so pretty. This was a positive experience for me.
Response from Wigs.com – The Wig Experts™Dec 27, 2024
We're so happy to hear you had a positive experience and love your new Beach Wave Magic wig! We appreciate you taking the time to share your feedback.
Pam S.
I love my new wig from Wigs.com. The wig was shipped quickly, and I was able to purchase insurance to cover the cost of the wig if it was lost or damaged in shipment. The website is easy to maneuver and they offer many different payment options. I will definitely purchase another wig from Wigs.com.
Response from Wigs.com – The Wig Experts™Dec 26, 2024
Thank you for your kind words and positive review. We are delighted to hear that you had a positive experience with our website and our products. We appreciate your business and look forward to serving you again in the future.
