Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Jan 13, 2025

We're thrilled you received a refund and that our customer service met your expectations. We appreciate you bringing the quality discrepancy to our attention. Your feedback helps us maintain our standards and ensure every customer receives the quality they deserve. We value your business and hope you'll consider us again in the future. We strive to provide the best possible products and service, and we're glad we could resolve this for you. Thank you for your understanding and for sharing your experience.

Response from Wigs.com – The Wig Experts™Jan 13, 2025

We appreciate you taking the time to share your feedback with us. We're thrilled to hear that the product is functioning as expected, despite it being shorter than you initially anticipated. Your satisfaction is important to us, and we value your honest opinion. We're always striving to improve, and your comments will be helpful as we continue to develop our products. Thank you again for your review. We hope you continue to enjoy using our product.

Response from Wigs.com – The Wig Experts™Jan 10, 2025

We understand your disappointment with the quality of your recent wig purchase. We sincerely apologize that it didn't meet your expectations, especially given your previous positive experiences and the sensitive circumstances surrounding its use. Unfortunately because we were unable to receive this item back as a return we were unable to see if the item was defective we do note your need to use the item for the customer however for this reason we will be happy to offer you a 30% off coupon on your next purchase as we do note this is your first time ordering with us and this is not the experience we would like you to have. To claim coupon please reach out to us via our customer service number 1800-581-2001.

Response from Wigs.com – The Wig Experts™Jan 7, 2025

Thank you for this wonderful feedback and for taking the time to provide us with this kind review we are thrilled to have you as a wigs.com.

Response from Wigs.com – The Wig Experts™Jan 7, 2025

We're thrilled you had a positive experience! We appreciate you taking the time to share your feedback. It's wonderful to hear that the product met your expectations and that you felt kept informed throughout the process. Your satisfaction is our top priority, and we're delighted we could meet your needs this time. We strive to provide clear communication and accurate product descriptions, and your review confirms we're on the right track. We value your business and hope you'll continue to choose us for your future needs. Thank you again for your kind words.

Response from Wigs.com – The Wig Experts™Jan 7, 2025

Dear Heather, We apologize for any inconvenience caused by the delay in our shipping speed. Our standard time frame for shipping is 1 to 3 business days, however, due to unforeseen circumstances, our fulfillment center has temporarily closed due to severe weather conditions, specifically snow storms. We are optimistic that they will be able to resume shipping later this week. We also noticed that you did not provide an order number, which makes it difficult for us to track the status of your individual order. If you would like to inquire about this, please feel free to contact our customer service team at 1800-581-2001. We are here to assist you further. Sincerely,

Response from Wigs.com – The Wig Experts™Jan 7, 2025

We're thrilled to hear about your positive experience! It means a great deal to us that you found our ordering process straightforward and our products to be of high quality. We genuinely appreciate you taking the time to share your feedback; it motivates us to continue providing excellent service and top-notch products. We're delighted you enjoyed your purchase and hope you'll continue to shop with us in the future. Thank you again for your kind words!

Response from Wigs.com – The Wig Experts™Jan 7, 2025

Hi Julie, We apologize for the frustration we caused. You placed your order the night of 12/19 (we are not open to ship), and your order shipped the next day, 12/20, and was delivered on 12/23, within the quoted shipping time of 1 business day. UPS does not deliver on the weekends, so we are clear to say business days when processing and shipping times. We noticed you returned everything you ordered from us, which tells us we aren't helping you in the best way. We would recommend scheduling a video consultation with one of our experts so that we can find you the perfect style and color (see the link below) https://www.wigs.com/pages/virtual-consultation We appreciate your feedback! Sincerely, The Wig Experts