Mahu
Stopped working after a few months
Have been meaning to write this review for a while and just got an ad for it that reminded me. We had Whistle for about 2 years. The good: It works pretty well if you live in an area with good AT&T reception. App is pretty easy to use. The bad: Terrible customer service, the tracker kept breaking down, and bad battery life. I don't know if we just kept getting unlucky, but the tracker used to work only for a few months before it started malfunctioning throwing different error codes. We got the unit replace twice but the issues remained. On the third replacement request Whistle said it wouldn't replace it. So we cancelled. Maybe it's expecting too much but I think a $100 product should last longer than a few months and should work for a couple of years at least, and if it doesn't then the company should replace it no questions asked. So buyer beware. While it may work great, if you get a lemon you are stuck with terrible customer service.
Response from WhistleMay 19, 2020
Hi Mahu, I am so sorry for your experience with your Whistle tracker and I will try my best to turn around your experience in the best possible way. Since I was unable to look up your account, would you be able to provide either your email address or the serial number of your Whistle tracker (located at the back of the tracker) so that I can assist you in a better way. Looking forward to hearing from you.


