WhistleReviews of whistle.com

Customer service is great. They are always very quick to respond and very helpful

Best customer service I have dealt with in a long time! The clip broke that had the gps tracker on it and although I knew within a general area of where it was in a field, I could not find it, and the battery died. Whistle replaced the collar and the clip and sent me a collar as well! 5 stars from me for sure!

It is not clear where you go to order accessories. How about a tab for that?

Always thoughtful and caring response.

Excellent product, love it, allows me to take me dogs in on walks off leash knowing that I can always locate my dog if she happens to get too far or get lost. I would give it a 5 if the battery could last longer

Bring back the web interface I upgraded to Whistle 3 from an old Tagg device because it came off the collar and my dog chewed into the wings. It keep giving false locations so I bit the bullet, bought wi-fi (I prefer a wired connection) and updated to Whistle 3. Then I find out I can't access the app via the web. I am beyond extremely disappointed!!

Ordering was fairly easy, but from there the experience went badly. I ordered from Whistle, and received a confirmation email of the order in a timely manner. The e-mail said I would receive an email when it was shipped. Two days later I went to the Whist site to check the status of my order, but there is no way to do that! On the third day I still had not received the product, nor a shipping email. As there is no phone number to call I opened a chat to find out what was happening. I was #1 in the queue for several minutes, but finally got someone. The chat person had to do some research, and I was on hold for several more minutes. I was told the item was scheduled to be delivered. I asked for the tracking number, and sure enough it was out for delivery. The item arrived before 5:00 PM local time, and about 3 and a half hours later I got the shipping confirmation! Suggestions: Add ability to check status of an order to your online presence Make the status emails more timely Get a phone number for issues like this

I bought a new collar clip, easy enough!