WhistleReviews of whistle.com

It’s a great tool and they provide great service. Love it!!!

I tried to find a number for customer support so that I could talk with a real person and was unable to do so. I tried live chat but did not get a response, so the only communication I was able to establish was via email. Ultimately, I was unable to resolve exactly why the device is not working so am returning for a refund.

My experience in placing the order was 5 stars. My experience in getting answers to my questions through chat/email took much too long. I hope that is not an indication of the support I can expect! I finally did actually speak to a live person and got all my questions answered.

Whistle works well but the piece of rubber that holds the device to the collar is poorly designed. It can easily be chewed off by the pet or another pet. Needs to be a solid piece like the fit 3. Also the small piece of rubber that protects the charge cord also is easily chewed off. Suggest that wireless charging would be a better way of charging device. Also they do not sell replacement parts which is really poor.

The product great,but they could do some work on the app.

Whistle is a great product. Perfectly affordable, very cool, and provides peace of mind. This is my second one.

Our Whistle 3 was needing to be frequently charged and we were not receiving push notifications when our dog was outside of his home range. This is our second Whistle so we were confident that the Whistle needed to be replaced as we had the same experience with our first Whistle. When I called customer service I was told, however, that the current Whistle had to be properly tested to ensure there was indeed a problem. So I had to fully charge the battery again, and place the Whistle 8 feet from the router overnight and then return it to the charger and notify the representative that the test was complete. Correspondence was occurring by email with the representative who in time said that he had been authorized to provide a discount on a new Whistle of 30% + one month of "free" service. There were no subsequent instructions from the representative related to followup purchase. After not hearing from the representative for 24 hours I called Whistle customer service again and the representative walked me through the ordering/discount process. All told the time invested from the first call, through the test to the subsequent order was more than 48 hours which seemed cumbersome and excessive to me. We are loyal Whistle fans (our new Whistle will be our third in 3 years), but would appreciate a more streamlined system for unit replacement.

Love the product! The customer service is excellent and answer/resolve all questions I inquired about.