WhistleReviews of whistle.com

Easy to order

Easy and fast process

Average experience. Customer service is lacking, Worse than banker hours and product shipped with missing items, had to order to get items.

I wrote a review around August 30th after having had a good experience with a customer service rep. That experience led me to place an order on August 30th for a Whistle product for my dog. Unfortunately the product still hasn't been delivered. I reached out around September 17 to inquire about status and while I received a reply...the rep (Kassidy) has ignored my two recent emails to follow up and again inquire about status. In one of her messages she asked if I had received a shipping confirmation - something I'm sure she could have checked before asking me. I replied I had not and heard nothing. I sent another follow up and again have heard nothing. This is an awful company and I would not suggest doing business with them. ***I just received a reply to my Trustpilot review but there is no option to reply to that with the information (email and order number) requested. Please send me an email address for me to send that information to****

I had a question so I tried to use Live Chat. Took 10 minutes to get any sort of response. We use LiveChat in our business. If it's on, we have people answering it immediately. Not impressed. Hopefully the new tracker is indeed an improvement!

My whistle died after 9 months and all I get is a 20% discount

Color options too few.

I am not at all happy that you are forcing technology upgrades expenses on to your clients. I have provided many references to whistle leading to new customers but I will no longer recommend your product. If I had the time I would drop and switch to a competitor but I am too busy right now.