WhistleReviews of whistle.com

Response from WhistleSep 27, 2019

Hello Silas, Thank you for taking the time to take our Customer Support survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience. I am sorry to hear you had issues getting the device to stay on your pet's collar. We do state that the collar does need to be 1 inch thick or less. If the collar is more than this, you may see issues. I would like to help you out with this though, I do see you ordered a Whistle Twist and GO collar, what I am going to do is refund you the amount for the collar. I'd just like to make sure I have the correct order. You placed the order under: [email protected], correct? Just reply back and let me know.

Response from WhistleSep 27, 2019

Hello Melody, Thank you for taking the time to take our Customer Support survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience. To be honest, I am not sure what happened with your order, the code most definitely should work when ordering just one Whistle device. If I were to refund you the $30 right now it may cause issues with the order, what I'd like for you to do is reply to this email when you receive an email from our shipping department stating your device has shipped. Once it's shipped I can go ahead and refund $30 for you.

Response from WhistleSep 26, 2019

Hello, Thank you for taking the time to take our Customer Support survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience. I am sorry to hear you received this message, it must have been an error though. We currently have those devices in stock and there aren't any delays on those devices being shipped. If you have any questions, just reply back and let me know.