David J.
Purchased a replacement system and was…
Purchased a replacement system and was told it was identical to the old one. This was far from the truth. The controls are now on an ugly cord with a huge ugly pad. The size of the unit created difficulty with mounting (old one had a bracket and this one doesn't), issues with the electrical / water hook ups as they were shifted from the right side to the left side and this required a lot of work to remove foam insulation in my wine cellar wall to accommodate this change. If this unit was going into a completely new build, I would not be having these issues. If whisperkool wishes to make changes to their products, they should give it a new model name since replacements like mine would have been much better without all the changes made.
Response from WhisperKOOLOct 30, 2018
Hello David, We are sorry to hear that you are less than pleased with the replacement of your WhisperKOOL cooling unit and with your experience with our support team. We take pride in assisting our customers with achieving the best results and will make sure to do our best to assist you moving forward. Your information has been forwarded to our support team and, if no one has reached out already, we will be in touch. Best regards, WhisperKOOL