Jay
I should have listened to the reviews
I should have listened to the reviews. Bought the RAV4 sleeper system. Terrible communication. Delivered over a month late. Directions are vague at best. Company changed their contact email address and didn’t pass on to customers. Was supposed to have a FaceTime with one of the employees to talk about the assembly. They never called. They offer a plain wood style and a carpeted upgrade. Got the carpet upgrade. The pre drilled holes don’t take into account the additional 1/4 inch of carpet on each side of the wood and the pre drilled holes then don’t match up. Had to shave off the carpet on the ends to be able to put it together. Listen to these reviews. They will save you time and money. There needs to be an adult in the building handling all these issues they have.
Response from Wheels & FeelsSep 12, 2024
Hi Jay, We are truly sorry that your experience didn’t meet your expectations, and we take full responsibility for the communication issues. This past summer brought significant disruptions to our business including natural disasters, which impacted our ability to maintain the level of communication our customers deserve. That said, we’ve been focused on making things right and offered you support as soon as possible, including suggestions on addressing the assembly issues with the carpet upgrade. We made multiple efforts to reach out and assist you, but it seems our attempts to resolve the matter were not well-received. Nevertheless, we respect your feedback and are taking steps to ensure such issues don’t happen again. We appreciate you sharing your experience and helping us improve.



