Wheels & FeelsWe're passionate about crafting top-notch cargo drawers, camper kitchens, and sleeping platforms for the overlanding community. At the heart of our operation is our pride and joy: a robust, high-speed CNC machine that ensures unparalleled precision. We source premium plywood locally in Houston and use it to create intricate details. Our dedicated team then adds the finishing touches, which may include grinding, carpeting, or painting, depending on the product. Then orders are carefully packaged and sent to our amazing clients, both in the USA and internationally.
Wheels & Feels (wheelsfeels.com) has 128 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Claim this listingAuto Parts & Wheels · Houston, Texas
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Auto Parts & Wheels · San Antonio, Texas
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Auto Parts & Wheels · Tyler, Texas
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Auto Parts & Wheels · Corpus Christi, Texas
Excellent
128 approved reviews, newest moderated first
morinfr
STAY AWAY FROM THIS COMPANY !!! It looks good but the quality is horrible. It doesnt event fit. Customer service is inexistant. Waiting to get my money back.
Response from Wheels & FeelsOct 2, 2024
Hi there! We couldn’t find any record of your order or refund request. It’s difficult to assist without an order number or further details. Please provide this information, and we’ll be happy to resolve any issues.
Brian
I ordered the 2.5"drawer system for the Toyota 4runner (Denali model). I installed it this weekend and overall am very pleased. Shipping did take a while bc of a delay with the hurricane, but I was notified in advance and thankfully I was not in a hurry. Unlike some of the reviews below, I had excellent customer service. Immediate responses when I interacted with them (even over Labor Day weekend during my install), and they even customized my unit for a special request. Installation took a bit longer than expected, but I deliberately took my time as I did not want to make any mistakes or split any of the wood. Package came similar to an IKEA product with all the pieces laying flat and sandwiched together in a large flat cardboard box. I was able to do all building solo until it was time to load it into the back of the car, where 4 hands is preferred. Overall I am very pleased with the finish product. Most (but not all) of the wood pieces were smooth finished. If there was one that was not, I just put that on the side no one would see once installed. My back floor is now completely flat for sleeping (and has bonus storage). Win-Win.
Bill D.
If you want to get F’d, order a cheap quarter inch plywood product from them, no instructions, parts missing, doesn’t fit the 2023 RAV4 it said it would. No call backs or emails. Beware!
Tyler A.
Edit: Make sure to read my dates, then double check the company's reply. They arranged for the replacement at the beginning of May. I didn't see it when I posted the review in August. The refund was issued in July without notifying me, but it didn't go through until after correspondence in September. I only saw action after my bad review, not when I reached out several times and they were not proactive when they knew my order would be delayed. Updated to 2 stars because I did get replacement and a refund. More information and pictures can be found by searching "XL Heavy-duty Tailgate table. No drilling!" This company should not get your business. They do not make products with a decent turnaround time. When there are problems, they do not update the customer. Refunds and exchanges are difficult. Avoid. March 10 - Ordered a tailgate table March 31 - Shipped April 11 - Delivered April 12 - Opened package, took pictures of damage, installed table April 27 - Used it for lunch and the wood snapped while gently closing it; contacted for help May 1 - My repairs didn't work; requested replacement under warranty May 13 - "We plan to ship a new table to you by the end of the week." June 3 - I requested info (no reply) June 10 - Again, requested help June 12 - "... and will send you a replacement this Friday." Followups throughout June and it's now August.
Response from Wheels & FeelsSep 12, 2024
Hi Tyler, Thank you for your feedback. I’m truly sorry for the delays and frustrations you experienced with your tailgate table. We strive to ensure timely service and high-quality products, and it’s clear we missed the mark in your case. When you reported the issue, we promptly arranged for a replacement under warranty. We also provided you with a full refund and sent a new table at absolutely no cost to you. While the replacement did have minor issues, we wanted to ensure that you received something extra, completely free of charge, to demonstrate our commitment to resolving the situation. We appreciate your patience and feedback, which helps us improve. We’re dedicated to enhancing our customers’ experiences. As a small local company, we work hard to improve our products based on feedback. After the issue with your table, we redesigned the product and reinforced its weak points. We genuinely appreciate your review, as it has helped us enhance our offerings. Thank you for your input - our new products will be even better!
Josh L.
Great customer service, great quality product, manufactured in the USA. Already have surfed Big Sur, camped Trona pinnacles, hiked kings canyon national Park. All was possible with the great wheels & feels drawer system.
CC
This company has very poor customer service, is not truthful, and very rarely returns emails. Placed order June 7th. I was told I would receive my order before my trip... when that date came and gone was told after waiting a week for return email that they had no electricity due to a hurricane. The next day I received a message that my order had shipped and received a tracking number. Ten days later UPS says they never received the package. The company printed the lable and then nothing. I am waiting again several days for a return email and nothing. While waiting I have since received an email from donotreply at their company that is asking me to review the product. A product I have not received!!! I wish I had read the reviews on this site before ordering. More than disappointed in the whole situation!!!
Response from Wheels & FeelsSep 12, 2024
Hi Cathleen! We sincerely regret that your experience didn’t meet your expectations. Over the past few months, we faced unexpected disruptions, including severe weather events, which impacted our ability to respond as promptly as we would have liked. While we’ve worked hard to get things back on track and provided support with suggestions for the carpet upgrade, it seems we couldn’t resolve the issue to your satisfaction. We truly value your feedback and will continue to improve our communication and processes moving forward. If you decide to give us another chance, please feel free to reach out to us at [email protected]. Thank you for sharing your thoughts - it helps us get better.
Kathy B.
I am still waiting for my order that was placed on May 12th. After multiple emails and phone calls I finally got a text response on June 21st saying my order would be expedited and I would receive it the following week. Still nothing. I was hoping to have this setup for my Jeep for a 4th of July trip but at this point I’d be happy with a full refund.
Matthew G.
This is a camping game changer! Such a great product! The quality is top of the line! And the people behind the scenes make sure you are 100% satisfied with the product! The install was super easy and it fit perfectly inside my 2013 Jeep JK! I can’t wait to use it this upcoming camping season!
Response from Wheels & FeelsJul 6, 2024
Hi Matthew! Thank you so much for your glowing review! We're thrilled to hear that our product has been a game-changer for your camping adventures. We wish you many amazing camping trips!