WEXReviews of wexinc.com

Please do not waste your time!!

my account is paid up to date and this morning my cards stopped working. I logged into our online account and saw nothing wrong and in fact no declined transactions. The only way to contact Wex is by phone as the automated email that came back says that they promise to answer emails in 3-5 days. After an hour and 10 minutes on hold and then giving my name and account number, I was told that they are working on fixing a system wide problem. This would be good information to put on the website or even the phone recording. They do not value my time at all

Every year it is a battle with this company. They'll cover small things at Rite Aid but when we submit larger medical bills they deny and request more details. When we get a clear detailed statement and submit it is still denied with no explanation. This is the last year we'll sign up for an FSA tied to this company.

Something is really off Nearly two months since the query was raised. My bank was charged when we were not in the country. Their response: In regards to the transaction you are querying, we have received information to confirm that this transaction was processed manually due to a problem with the payment terminals at this Tesco Esso site. Do to the nature of the issue a few transactions were processed after the original date and have come through with a transaction date of 20/08/2024. I can confirm that the transaction you are querying actually took place no 04/05/2024 at Esso Tesco Sheepscar Expres 3 months after? we were nowhere near the area in May plus, we had a diff card registered then! Please explain.

Terrible customer service. Different representatives telling different facts and no documentation on account regarding any previous conversations with different representatives. I would not recommend this company

I strongly discourage anyone using this company for any of its services. Until this year, I have no complaints, but as of 2024 this company has been difficult. Filing claims has been treacherous. Claims that have easily been filed and paid in the past are now denied immediately. All receipts and information was submitted as in the past, but now, the claims are repeatedly denied. Worst customer service ever! And now, they have removed their customer service email address from their website. That speaks volumes! Stay away from this company if you can. I have complained to my employer and they informed me that they had received MANY complaints. I hope there are enough to warrant choosing a different company to handle benefits. WEX is the absolute worst!

Horrible customer service. I've been calling for two days and no answer. I've been on hold each time for 20mins. This is ridiculous.

This company is out to scam their customers, do not do business with these people. Had a check for payment get lost in the mail, overnighted them another check after speaking with their "customer service" still charged us over $1000 as a late fee. Their "customer service" is a call center out of the country who is absolutely horrible to try to work with. Also had 113 fraudulent transactions on one of our cards, totaling over $26,000.00, which all had entered the exact same odometer reading all over the state and was clearly fraud. We were told there is nothing they could do about it and file a police report, which went nowhere. Fuelman has been much better, no cases of fraud and a much better customer service.