Maria A.
Customer Service needs work
Their customer service leaves a lot to be desired. I made a mistake in my elections. I elected FSA which I did not want. In order to fix it, they made me fill out a form. I did it and send it back on 11/25. No one ever got back to me and the problem wasn't fixed. I'm having surgery next week and need to make sure I have my insurance so I called them. After several attempts to call with no answer, someone finally picked up today. They told me my insurance was on hold because I needed to pay the FSA. I explained that I sent the form to cancel the FSA. According to them, I sent the form to the wrong email address. I had written to that email a second time requesting a reply and explaining the urgency. The fact that no one could be bothered to forward my message to the correct address or at least reply and tell me that I needed to send the form elsewhere is mind blowing. They told me that it's going to take about a week for everything to be settled. As I said before, I'm having surgery next week so I really hope that's true.