WEXReviews of wexinc.com

1500% FEE !!!!! $75 fee on $4.25 !!! Do yourself a favor and stay away!

The worst Cobra provider ever. They cancel my policy on the first of the month regardless of when I pay. Get ready to be on the phone for 5 days trying to resolve it every month. You can't understand the people at the call center and they charge you a $20 fee to make a payment online. Absolutely atrocious.

They really are as awful as these reviews indicate. Wawa should be ashamed to have ANY association with these jokers. I opened a Wawa gas account for my 6 technicians and it's been a disaster.

This company is organized crime masquerading as legitimate business. The software they have is convoluted and obtuse. The first line customer service is even worse. You don't get a normal person (english as a first language - non minion) without escalating. They need an SEC investigation for RICO violations. This should be a class action.

I am surprised this company is in business, website, Mobil app and customer service are all three complete separate failures. I filed a complaint with the BBB only to discover they have 224 complaints and are not accredited. I have four pieces of mail "not received" at their mailing location including my set up for ACH payments. I waited 2.5 hours to reach customer service on three consecutive days. My Cobra Was Cancelled due to these "lost pieces of mail". The lack of contact with the company escalated the situation. There advice to me was to wait 2 months for my lost mail to show up to be reinstated ( otherwise go without health insurance or 2+ months????). The ACH form is illegal in the format, they ask you to send your name, address, bank account details and your social security number on a hard written document and you can only mail it. Documents cannot be uploaded to their site for cyber security. I honestly think this company and website were created in the 80's. The posting of payments on the website are incorrect and the APP posting dates are disparate information along with no mail or warning to their bookkeeping corrections regarding terminations or their clerical errors.

So when is a "REWARD PRIZE" on Bluelight prizes an example of incompetence? Won the double discount prize for Esso WEX card in November. What a joke 😂 "After a telephone conversation with your customer service dept. this afternoon, I was advised to forward the email stating I would get 6p discount per litre. The actual card arrived on the 9/12/2024, subsequently I was unable to purchase discounted fuel as per the Blue Light "prize award" for almost 30% of the qualifying month. I have made two purchases on the Esso card; 12/12 & 16/12. On receiving the bills, you have only applied a discount of 3p. Not the 6p as per the attached email" Apparently it is "under investigation" However they have extended the card usage time until the end of January, despite them being informed in the email trail that I have no confidence that they would actually get any further purchases or discount applications correct, consequently I will never be using the card ever again. I`ve had an interesting online dialogue with "Kelsea" this morning (copied to documents) Simple solution. Please just reimburse me the money that you owe me Esso/WEX card.

Warning !!!triple fraudulent company ,worst useless group of thieves on market in nation !!!We reported to several federal agencies! We got fraudulent checks in our records they could not investigate it for 7 month one simple fraudulent check!!!! Million of phone calls ,100 fraud form requested ,nothing works !!!every time you call is new beginnings like you never called and filled anything before ! Eventually they will tell you is more than 60 days old and cannot be recovered??!! Pathetic useless clowns They playing this fraudulent triangle between TVC pro driver pro fraud /EFS/and WEX … blaming each other and eventually robbing you on end for crystal clear fraudulent cases they couldn’t not recover or refund because theirs completely useless non operational communication messy system with perfectly trained lying useless customers service!!! Stay away ,we t reported this companies to major federal bureaus and social medias to protect professional drivers Ref,case #246 919 83 Fraud.check #1953160236

I have not received my FSA card. I have tried calling 3 times and I am being told to wait 14 days or submit for reimbursement. On 1/2/25 I requested a supervisor call me back. As of today 1/7/25 I have not received a phone call. There is a language barrier & disconnect with the CSR and they lack empathy and do not understand the importance or urgency of the matter.