WEXReviews of wexinc.com

Theft. Wex Health, registered in Omaha, NE should face a class-action lawsuit. They operate as a third-party administrator for COBRA, but ultimately does not remit payment to the insurer - all the while blaming the insurance company as inadequate. Granted, WEX admitted they would hold my payment for 15 business days. This admittance occurred on a 3-way call between myself, a Kaiser member service representative, and WEX representative. However, WEX did not release the money after 15 business days. The customer service call center is probably in the Philippines. I did receive a call back from a number from Maryland (supposedly a supervisor) but she would not give me any clarification on where my enrollment papers were sent and payment to the insurance company (Kaiser). She said it was "proprietary information". At this point, I've contacted my bank to file a claim, and I have notified my previous employer of the unethical business practice. Unfortunately, I only researched WEX after the fact to see all the warnings and negative reviews. I had trusted my employer decision to use WEX, and their upfront communication was professional.

horrible experience, gave me a debit card and still deny the claims. this next open enrollment i wont be using wex. Attempted to let them know but they did not seem to want to remedy the situation, said there is nothing they can do.

Repeated denial of a medical coverage claim. It is a regular monthly claim which was approved each of the last 3 months. There is no explanation of the denial. The call center reps see no problem with the claim and just resubmits. But claim dept just keep denying the claim. Each of the reps just resubmit without doing anything else . Doing the same thing expecting different results is insanity. After four rejections and an appeal to a supervisor, it finally got approved.

The worst. Didn't get to pay a single bill with the $2000 I put into my account. The money was forfeited due to timeline. No communication about those timelines/upcoming forfeit of funds from Wex. When I pressed customer service on this, they hung up on me.

Horrible ethics. They just threatened to terminate my health insurance tomorrow without any notice if I didn't overnight them a check for $865. I called my employer and was told only my employer can cancel my health insurance and that Wex doing that is just a way for them to get the money. How are they allowed to lie to people like that?! This is people's health insurance for crying out loud not cable. And why would my company contract with a company like this!? It all started when I didn't receive statements by mail or email for health insurance premiums while out on leave. By the time it was all sorted out, my online payment option had been deactivated and now they will only accept a check even though I told them I'd be happy to pay it in full with a credit card now. My employer said to just pay what I can and not to worry about it. If you are a company considering contracting with Wex, I suggest you look elsewhere. Horrible, upsetting experience.

Wex is able to email the customer a request for proof needed yet no way to attach that proof and send back. Ridiculous. Secondly, unable to understand the employee speaking horrible broken English. Can we press 1 for English

Wex outright stole about $2k of my money I contributed to a commuter benefits plan after I left the employer it was set up through. They wouldn’t let me get my unused funds back even though it was my money I contributed.

Business owners: think twice before choosing WEX/Fleet One. My experience with these fuel cards has been extremely frustrating and financially damaging. My fleet operates only in Texas, yet my account shows charges listed in Atlanta that I did not authorize. I have ELD/GPS records documenting where my trucks were. I previously disputed unauthorized charges, but those disputes did not result in reimbursement, and I was still charged. All my cards are now on hold for fraud, I am no longer using them, and WEX continues to demand payment for charges I dispute. I have already filed a claim with my bank and am seeking to close my WEX account. As a small business owner, I cannot afford to absorb charges for fuel my trucks did not purchase. I want WEX to review the evidence, provide a written explanation of its findings, and reverse the unauthorized charges. Based on how my complaints have been handled, I have lost confidence in WEX/Fleet One and would not recommend it to other trucking businesses.