WEXReviews of wexinc.com

There should be zero stars for a company this bad. I submitted a dependent reimbursement claim on 12/5/24 and am still awaiting payment. I have called three times. The first person was totally incompetent and could not fathom what I was talking about. Asked for a supervisor. They told me one would call within 24 hours. Guess what? No call. Called again and was told it would be paid by the end of the week. It wasn't. Called again they don't know why it hasn't been paid and are escalating it again. Apparently, no supervisor is there who can actually speak to you. I'll scrape my jaw off the floor if I actually get a callback. Avoid if at all possible.

The customer service phone number cannot be reached by clients, no email to send a message with issue description. I wanted to pay all amount I had available for daycare: $768, but the system didn’t allow to submit this amount. So, I selected $577.00 only, submitted the payment and now: my balance is negative: -191.76 !!! How is it possible? $768.00-577.00=$191.00 not minus $191.00 😡😡☹️🙁😩😠 And the payment is still pending since December 7th, 2024

Horrible experience with FSA card This is the worst company I dealt with. Non existent customer experience, buggy software. If you ran into a problem - you will regret you had a business with them.

I’ve invested $3,000 into my HSA. They never sent me my benefits card, even after I’ve requested it to be sent out on two requests. They denied all my claims that are legitimate. Their customer service team is also a scam since they lie, say they can’t do whatever it is you’re requesting, and incompetent. I’ve never had access to my funds. DON’T use WEX!! It’s illegal to keep your customers’ money!

One star is overly generous. Thieving bastards. Marathon gas card and Wex Fleet card. Stay away from these people. excessive fees, hidden fees, outright made up fees. Statements and invoices are the most confusing I’ve ever seen in 40 years of business. did I mention they’re thieving bastards? Cut your cards up, find some other way to buy your gas.

Have been waiting over 3 months for a refund . Customer service tell me its been approved and their finance dept keep telling me I will receive it within 5 working days - this has been repeated 3 times and yet still waiting for the money. Not sure if its their Finace dept or customer service dept that is lying or if they are just incompetent

The pinnacle of ineptitude!!! This company has ZERO customer service skills!!!! After closing my account, I still have not received the money that I deposited with them! I also was lucky enough to get yet another invoice! I haven't even used these clowns!! Do NOT give this company any business!!

This company obviously has no regard for their customers. When they make errors there are no efforts to expedite shipping you a new card. Says it is against policy and they have no way of doing this. That is not logical. You have sent my card 2 separate occasions to 2 different wrong addresses and it will take 2 weeks AGAIN for the error to be fixed. The customer service person read my address back to me correctly the second time. You would think they would put it in the computer correctly. Twice to the wrong address.