WEXReviews of wexinc.com

Stay away! This company is terrible! They are terrible about sending out there bill in a timely manor. They would usually show up the day they were do or days later. Not only do they they have a $75 late fee if not paid by the due date. But charge you $50 more to reactivate your account once they suspend if for late payment. Spend $75 in fuel and pay an additional $125 in fees and penalties. Customer service is a joke. I had complained for months about the bills and late fees. They said no problem we will take care of that. Never happens. I finally spoke to a supervisor. Explaining that I have been calling for months about this issue. I was told” there’s no evidence that you tried to pay your bills on time so you are responsible for paying all the fees . In the 6 months I had them I have probably wasted $500 in there BS charges. Like so many others I cut their cards up and am done with them!

Customer service is a call center that can not answer questions and will not direct or connect you to an administrator of your account.

Do not, I repeat, do not ever use WEX (Fleet One) fuel cards. There is absolutely no security or safety whatsoever. Someone used our cards, fuel cards that are nonexistent in our fleet, and WEX allowed them to take $8,500 without our approval. Multiple times, over 3 days in a row, $900 and then $700, and so on, all totaling $8,500. We did not even know that you could get cash with those cards. They blamed us for it and took the money out of our account. The customer service was horrible, and the experience was abysmal. I'll see if I can gather enough money to hire a lawyer and pursue legal action. I just hope nobody else has to endure this.

This company should host a master class in how to provide the barely minimum viable product to their users. Zero consideration for the various use cases that should be handled by the website and related 'contact us' support. Their call system manages to convey a message of 'up to a 5 minute wait' to one's mobile phone....which is a joke, as I come up on 65 MINUTES on hold. The call options available to select (and the website functionality) do not support anything but the most basic issues/questions. I am attempting to contact Wex w/ regard to a FSA or Flexible Spending Account..you know....when your employer gives someone else your $$ so that you can argue with that third-party over charges, while they work tirelessly to hold onto your cash as long as possible. Providing ZERO healthcare-related value.

Terrible support, opened a new checking account which blocked the payment initially, after I called my financial institution to clear the issue, I sent a wire transfer to pay the balance due and then received an email that my account was now required to be secured to continue as a customer, despite being a customer for 2 years with no late payments or issues.

I’ve recently started to use WEX Manchester having recently returned to video production. I can’t recommend the team enough with Adam being remarkably helpful and being able to understand my shooting/production needs - a great team.

I separated from my previous employer on the last week of February 2025. I received my cobra paperwork 13 days after my separation. I immediately paid the enrollment fee (1500.00) I've now paid my second months payment (another 1500.00) and still do not have insurance. When you call the 800 number, they say they sent it to Bluecross and refuse to make an outbound call to blue cross to try and fix. I asked for proof that they sent it to Bluecross and they said they don't give that. i have made 13 outbound calls in the last six weeks to wex and BlueCross trying to get this handled - no luck yet.

Horrible service! They cut off my card long ago due to their inconsistency in approvals. Things are often denied so I've been paying out of pocket and submitting my receipts for reimbursement. I had orthopedic surgery, submitted my physician's bill with receipt and it was denied. I've been going to PT twice a week and have been submitting my receipt and PT Referral Order for months. After getting my visits reimbursed, all of a sudden it got denied and they want a different type of receipt. The reps aren't helpful and I just got hung up on. I've had other HSA & FSA accounts but they seem to want to hold onto my money!