WeTravelReviews of wetravel.com

we had a great service from we travel, cant drop this review without highlighting our hero from wetravel Mohammed Amleh - who helped us by doing everything like our own staff and did a great job, amazing customer service and super flexible with timings - literally did meet our expectations - Thanks Mo

There is no real customer service. If you are on the west coast, good luck with that. A very frustrating experience. I wouldn't recommend this company to anyone. They have a monthly payment, they charge a % fee for each customer.

We had the most incredible day out on the water around Koh Tao. The snorkelling was unreal, crystal clear bays, loads of colourful fish, and we were lucky enough to see turtles too, which made it extra special. The whole experience was so well organised from start to finish. The team were friendly, professional and really looked after us all day. They made everything easy, relaxed and fun. It was honestly a brilliant day and one of the highlights of our trip. I’d recommend it to anyone visiting Koh Tao.

Fantastic experience! I saw turtles amd lots of fish. The snorkelling locations are great.

They are very strict with their procedures when it comes to new travel agencies; they will ask you to have been in the market for at least 9 months, with reviews older than that. The transparency they show on their website is not correct; they should let the agencies know how much time we need to be in the market in order to apply to be part of WeTravel. Waste of time and energy!

WeTravel is an awesome program that has transformed how I manage my custom travel business. The platform allows me to create professional-looking itineraries that my clients absolutely love, which is essential for the unique, customized trips I design. The built-in payment processing makes transferring money seamless, and the integrations with my accounting software and CRM work flawlessly. Everything I need is in one place, which saves me enormous time and headache. But what truly sets WeTravel apart is Michelle Constales. She's been an incredible resource throughout my experience. Whenever I need anything, I simply send her an email. She either answers my question right away, walks me through the solution step-by-step, or follows up promptly after checking with her team - and she always follows through. What I appreciate most is that Michelle proactively keeps me informed about important updates and changes to the platform. She doesn't just send generic announcements - she explains what's relevant to my specific use case because she knows my business so well. This personalized attention is rare and invaluable.

I would give zero if I could. This seemed like a really great platform for group bookings and I really saw a lot of ways it could help me as I dive more into groups. I originally spoke with Jenny who was great and helped me register. Unfortunately I was only given partial verification upon registering which meant I couldn’t utilize the payment system the way that I wanted. So it really defeated the whole purpose of using the platform. Peter reached out to me by phone to try to convince me to use this platform. I advised of the situation and continued to tell me that if I could just get one booking through this platform that it would give me the full verification to use the platform the way I wanted. We then had a call and started planning a clients trip together. I specifically asked how long it will take me to personally get the money in my account once a client makes a payment and he replied “instantly”. This was crucial because the trip I was planning was one week away and I needed to be able to turn right around and secure tickets/book the trip as soon as the payment was made. Well the client made the payment and guess what? The funds aren’t available for another week. Which means that since the funds aren’t available can’t even issue a refund and I can’t book the trip with them. WHICH MEANS I personally had to cover the costs while I wait for the money to show up in my account. I contacted Peter who supposedly contacted his “director” and they are both claiming they never heard of this before and that there’s nothing they can do about it. They are taking NO responsibility. Don’t use this company!!!!! They’ll say anything to get you on their platform and then leave you out to dry.

We have been working with We Travel for 3 years and have had excellent service and customer support. Highly recommend them to any small/medium travel company. They are proactive in responding and suggesting ways of working to make life easier.