Westlake Financial ServicesReviews of westlakefinancial.com

Horrific company that commits fraud and then gets to sue you. Buncha crooks

I called Westlake portfolio several times this past week alone trying to pay off my fathers loan I reported to them that my dad passed away so to them I’m just an informant they asked me to email them his death certificate which I did. 3 times now and they claim they never got it so they gave me their supervisor email to send it to and told me to call them back in five days and I should be able to pay off the loan then but I’ve never had this much difficulty trying to pay off a debt they’re treating me as if I’m trying to steal my father‘s identity. I’m like put 2 and two together if I was trying to steal my father‘s identity, I sure as hell wouldn’t be trying to pay off all his debts, but what will be what will be so I sent them this last death certificate as requested to this new address and in response, I told them I have never had this much difficulty paying off a debt isn’t that what you guys are in the business office collecting money but they’re refusing my money to pay off the loan. My family is going through enough difficulty and now I gotta play games with these people just to try to pay off the car so I told them would it be easier if I just dropped the car off somewhere and I can use the money that I was gonna use to pay off the loan and buy a different vehicle as the car was willed to me and this is just getting to be ridiculous and I’m tired of getting the runaround any other place that I’ve called in regards to my father‘s debts let me handle them immediately. It’s trying to get it all done, so I don’t have it hanging over my head just doing what my dad asked me to do. They’re just making things so much more difficult for me. Just wonder as anyone else had a problem where they had a problem paying off a vehicle mean what lender is gonna refuse money Westlake obviously does I wanted to pay off the car so I don’t have a car payment hanging over my head it seems this company likes to set people up for failure and their mad cause there’s people like me that aren’t gonna allow that to happen because I feel I’m doing the responsible thing at trying to pay off this debt just weird that they won’t accept my money

Absolute joke of a lender. They repo’d my car with a $40 dollar past due balance. I repeat, a FOURTY dollar past due balance that was from a failed ACH payment. Absolutely zero communication.. my account didn’t reflect this past due balance for over 2 weeks. Now I have to pay $800 in “repo fees” to get my car back. None of the staff/managers are competent to do their job. How many times is Westlake Financial going to have to be sued before they lose their license? Scum bags

IF IT WAS POSSIBLY TO LEAVE ZERO - I WOULD. THIS SHOULD BE ILLEGAL TO NOT HAVE THE OPPORTUNITY TO SPEAK WITH A REAL HUMAN. You are dealing with peoples money, and if we would have know that financing the vehicle with this institution was going to be a nightmare we would have never done it. What is the point of having a phone number that never goes anywhere because it just loops in the menu. It took two days to get a simple problem resolved that could have taken 30 minutes on a phone call, because WE USED THE STUPID AI to make a payment.....WHICH THEM DID NOT HAPPEN which we then paid throug the app, WHICH THEN became a three times payment...... As soon as we can we are refinancing and leaving

I bought a 2013 dodge challenger from BEST CHOICE AUTO SALES @399 WASHINGTON ROAD IN SAYREVILLE NJ i asked Lou the salesman to have the abs brake issue to be fixed and he did not do anything about the issue and was under the hood checking my air filter, there were 3 screws missing to keep the air filter box closed and a bolt missing to hold the air filter box to the frame plus NO AIR FILTER INSIDE THE AIR FILTER BOX i just want to say thank you WESTLAKE FINACIAL for enabling bad business and letting Lou the salesman scam people with un safe cars PLEASE DO NOT BUY ANY CARS FROM BEST CHOICE AUTO SALES @399 WASHINGTON ROAD IN SAYREVILLE, N.J

I am extremely disappointed with my experience with Westlake Financial. After trading in my vehicle, the dealership failed to pay a remaining $108 balance that they were responsible for. As soon as I learned about it, I paid the balance immediately. Despite explaining the situation and requesting a goodwill adjustment, Westlake refused to remove the 30-day late payment from my credit report. I understand the importance of accurate reporting, but there was no willingness to consider the circumstances or work toward a reasonable resolution. A single error during a dealership payoff process has negatively impacted my credit, and I was left feeling unheard and unsupported as a customer. I expected better customer service and a more compassionate approach to a situation that was largely outside of my control. Unfortunately, my experience with Westlake has been frustrating and disappointing, and I hope they improve how they handle cases like this in the future.

I’D GIVE ZERO STARS IF I COULD. VERY POOR CUSTOMER SERVICE ESPECIALLY SUPERVISOR CHRISTOPHER SALAZAR. HE WAS VERY VERY RUDE AND ACTUALLY HUNG UP THE PHONE ON ME TWICE!!!! STAY AWAY FROM THIS FIANCÉ COMPANY AT ALL COSTS!!!!

Terrible customer service. My son was on the title and passed away. I have continuously requested help in taking him off the title so that I could obtain a better car insurance rate. I even provided Westlake my auto tag company that was willing to take care of the matter. All they need was authorization from Westlake. This continues to cost me over $100 per month, and my insurance agent can get me a better rate on my condo insurance in a bundle. Additionally, a couple of times I voiced a complaint to a customer service agent and they hung up.