Westlake Financial ServicesReviews of westlakefinancial.com

Nunca usen esta financiera, cuando necesitas ayuda con algún documento del título para placas o algún trámite nunca te ayudan yo traté de obtener información de mi título, llame por 3 meses casi todos los días y nunca me ayudaron con eso

I purchased a truck and the dealer only had Westlake Financial as a lien holder. Despite my having an excellent credit rating, I was charged 12% interest on my loan. Don't bother trying to talk to a live customer rep. They don't exist. I decided to go to my local bank to refinance this loan, and my interest rate is now 6.99%. Thank goodness I am rid of Westlake Financial. They are greedy and don't give a hoot about reliable borrowers.

Very poor financial options. Wanted $1100 to refinance a current auto loan and put at more payments than what I have left making the end repayment almost the exact same 🤣 that was the most bogus refinance option I have ever been given. What a joke.

Westlake Financial will not stop calling me. I have asked them several times — clearly and directly — to take me off their list. I told them I do not want these calls. I told them I consider this harassment. They kept calling anyway. That is the entire story. No confusion. No “maybe they didn’t hear me.” I asked them to stop. They did not stop. If you are shopping for a car and a dealer slides Westlake in as the lender, understand what you are handing over: your name, your number, and permission for a company that ignores a simple request to leave you alone. Once they have your contact information, you are on their list. Getting off that list is not something they appear willing to do. I am leaving this review so the next person sees it before they share a phone number, a co-signer’s number, or a family member’s number. If you already have an account with them and the calls will not stop after you have told them to stop, document every call (date, time, number) and file with the CFPB and BBB in addition to reviewing them here. That is the only leverage that seems to exist. Do not share your contact information with Westlake Financial if you value being left alone.

Absolute scam of a company. Helped a friend by-co-signing for a vehicle given she was in desperate need of one. Car place we went to uses Westlake and we were getting harassed nonstop. Even worse, Westlake kept taking double payments out and messing everything up on my friend’s bank account. And it doesn’t matter who you talk to, no matter how truthful you are about your situation ; they always give the runaround. This financial company needs to be shut down for good

La peor entidad financiera para ganancias el vehículo tube dos experiencia una peor que la otra tasas altísimas pésimo servicio al cliente servicio de garantía que no cumple se tienes una avería a pesar de venderte esa garantía mi deber como cliente es jamás recomendar esta entidad

⭐⭐⭐⭐⭐ After months of dealing with a very difficult dispute involving a merchant and financing account, I am extremely grateful for the way Westlake Portfolio Management ultimately handled my case. When I provided new documentation and asked them to reopen the investigation, their compliance team actually listened. They reviewed the evidence carefully, looked beyond the previous decision, and conducted what I felt was a fair and serious investigation. Most importantly, they were willing to correct the situation once the evidence supported my concerns. The resolution brought tremendous financial and emotional relief to my family. I especially appreciate the professionalism, communication, and fairness shown by the compliance team. It is easy to criticize a financial company when something goes wrong, but I also believe in giving credit when a company steps up, investigates properly, and does the right thing. Thank you to Westlake Portfolio Management for taking my concerns seriously and helping bring a very stressful situation to a fair resolution. Five stars and genuinely deserved.

The Westlake Financial phone line is fake, with just a stupid recording telling customers to "go online to the website" to resolve their own issues. There are no customer service employees to pick up the phone, so customers will never reach an actual person who can help them. News flash: Customers call customer service lines to speak to a human being who can help them. We've had the internet for 30 years now, and 100% of customers are aware that ALL companies have websites. Most customers, including me, know to start at the company website when first seeking help. Unfortunately, the Westlake Financial website offers extremely limited options for assistance, and the technology barely works at all. For instance, there's an option to type with an AI chatbot for help, but the site takes customers in a loop: When customers click on the "Chat" button, it forces them to log in AGAIN...but then they must click the "Chat" button AGAIN...which takes them to the login page AGAIN. Westlake is a fake company, run by AI bots. No one will help you. I hate it.