Westlake Financial ServicesReviews of westlakefinancial.com

Denell Maxwell helped me get a good settlement to finally pay off my car.

Gracias por tu ayuda señor Dayne eres a todo dar recomendado 100/

I was approved for a car loan with Westlake Finanical through Mega Auto Outlet in Stafford VA. I purchased the car on 8/25/23 and not even an hour off the lot the check engine came on!!! Once I got the car home oil drained all over my garage. I called Westlake to inform them the next day 8/26/23 and 8/28 of the problem and to exercise my right to cancel the contract and they threatned that if I cancelled they would put it on my credit. If i can find a better bank and dealer I have the right to cancel within 3 days and according to my contract with them I have 30 days to cancel. I want out of this nightmare. I wish somone at Westlake would do the right thing and release me from this contract and get my refund back of $2500.00

Thank you for the help Peters Siu!

Jaime was very helpful with paying off my loan and obtaining the correct information to send back to me. I also needed a letter stating there is zero balance owing which he was more that helpful.

This morning I called 3 times and asked to speak with a supervisor because I was very unsatisfied with the customer service skills of the 3 men I spoke with. Each were rude, not willing to take my payment and did not put forth any effort to resolve the issue. Customers who are trying to make payments should not be treated so poorly, everyone falls on hard times and should be shown Grace. However, when I called back the 4th time, I got Carmen Dennis. She was so kind, honest and willing to help resolve the issue. She was able to tell me the amount I needed to pay to re-activate my loan, stop the repossession and resume making my monthly payments. She went over and beyond to do her job today. Due to her fairness and professionalism, I request my loan stay with Carmen Dennis. Im not sure why the other employees chose to fail at their job today-but Carmen was Excellent. May God Bless her.

I work for a dealer was with a customer trying to get a pay off and they hung up on us twice. inexcusable customer was not happy and neither was i.... something needs to be done

Worst financial decision I have ever made. Don’t get a car with or through them.they take forever for a car release but quick to take a payment give me my car. Y’all not getting extra money outta me.