westcoast vapesupplyReviews of westcoastvapesupply.com

This company has some of the worst customer service! I was supposed to receive a free item with my order and never got it. I’ve emailed the company 3 times and have been ignored completely. Their great prices aren’t worth the trash service and slow shipping. I’ll take my business elsewhere and so should you. Update 8/12/2025 I decided to give this company another chance. I placed an order and told them about my last experience. They made sure to include the free items that were missing and also tossed in a couple extra items. The shipping time is still quite slow and communication is difficult. I changed my rating from 2 to 3 stars.

I’ve tried contacting the address that they provided and left messages as well. It’s now 30 days later and STILL WAITING for my $117.61 to be refunded to my credit card- or report them for fraud. Buyer beware.

More than 2 weeks after I paid for my order in full I contacted them to find out why my order hadn't shipped out yet. At that point they email me back saying their fraud system had a issue with my order and needed verifying. I sent them a picture of my face and my ID showing I was the person who ordered it and my id matched my card info. They still canceled my order anyway. I'll never order from them again. And I previously placed orders with these people for the last 6 years. Disgusting customer service and horrible business practices.

Promises 72 hour fulfillment time, doesn't ship for 5 days later, and the package doesn't show up to the shipper another 5 days after that. They use a "consolidator" shipper that takes another 5 days to "consolidate" the shipment. All in all going on day 15.. no package or tracking update insight. Customer service could care less.

$14 to ship within 2-8 business days? By the time I should be expecting them it will be close to 3 weeks? What? Nope! Never again!

Service went non-existent recently after ordering from them for a couple of years. A few items were substituted without my consent. Contacted and told to send pic. I did. They sent a return lable which I sent back but never received replacement product or refund.

Thought they were great then they sent the wrong product. Asked me to send pics of the product and packing slip, then assured me they would begin the process of getting the order straight. Right away I sent the pic and I have not heard another word. I emailed them 4 times now to ask to please send me a label to return the wrong product to them and receive my correct order. Nothing. Now they have my money and I have crap I won't ever use. Filed a charge dispute with my bank and next I will take legal action as I work for attorneys more than happy to help. Scam, 100%

This order was FINALLY delivered after almost a month to the Po box in Litchfield, CA ( which was NOT the address I provided West Coast Vape Supply) I finally called USPS last week to see what was happening with the delivery that was ordered from you on September 20th and asked them to look into it. After waiting a week to get the notice that the order had been processed, I finally reached out to find out when it would be shipped out and was told it hadn't been shipped because one of the items i ordered was out of stock. Nobody let me know this was the case until I emailed to check on my order. West Coast vape supply was absolutely NO help with finding out where this order was, nor did anyone there care to help me find it ,yet they were quick to charge my card for an order that hadn't been shipped. I repeatedly asked for a customer support number or for someone to call me. However, all I got was a response through email stating there was nothing they could do, that it was a USPS problem. Not ONCE was I able to speak with anyone except through email. The package went back and forth through San Diego for several weeks ( which is over 400 miles away from where I asked it to be shipped to) and nobody in their company cared to help figure out how to get it shipped to the correct address. The HUGE lack of customer service, and willingness to find or replace the $150.00 order that I ordered from West Coast Vape Supply is unacceptable . I will not be doing business with your company again, and I will be letting everyone know about the terrible experience I had with the order I placed, and urging them to use a different company other than West Coast Vape Supply. Sent from Yahoo Mail on Android Show more