westcoast vapesupplyReviews of westcoastvapesupply.com

Shipping was delayed about two weeks from when email said it was to be delivered... everything arrived intact except one item on backorder. Item appears to have shipped out a couple days after others. Didn't answer email to support department though.

This company has some of the worst customer service! I was supposed to receive a free item with my order and never got it. I’ve emailed the company 3 times and have been ignored completely. Their great prices aren’t worth the trash service and slow shipping. I’ll take my business elsewhere and so should you. Update 8/12/2025 I decided to give this company another chance. I placed an order and told them about my last experience. They made sure to include the free items that were missing and also tossed in a couple extra items. The shipping time is still quite slow and communication is difficult. I changed my rating from 2 to 3 stars.

EDIT TO PREVIOUS REVIEW: I was able to contact customer service on Facebook messenger. They told me they were out of a particular juice I had ordered, which is why the order hadn't shipped. There was no way I would have known the cause of the delay otherwise, so be sure to contact them if your shipment is delayed. I think that's a poor system. Once I changed my selection, my shipment arrived promptly in a few days, just like it used to. No issues there. Upgrading to 3 stars for quick resolution of the issue. I would rate them higher if they didn't keep their customers in the dark about delayed orders. ORIGINAL REVIEW Seems to be going downhill lately. I've used them several times in 2020 for juice orders, and I would get them at my door within just a few days with standard shipping (even one placed on Wednesday before Thanksgiving showed up the Monday after!) However, now they send a disclaimer that they are taking up to 72 hours to process an order before it ships. Placed my order 2 weeks ago (same juices I always order) on 12/23, still has not shipped, no updates. I get that it's during the holiday season, so I allowed the extra time through today before posting this. I'm reading these other reviews and it seems to be an overall problem, which is sad because this place was so dependable. I have reached out to them today. If they can resolve my situation appropriately, I will update my review out of fairness. Otherwise, I'll be sure to provide further details on getting a refund and alternative vape juice options.

Update to say my order finally arrived. 35 days after placing order. Too be fair, the delay was not their fault but I still believe they could have handled it better. Service will most likely be better now that holidays are over. It’s now 32 days since I placed my order. Granted it was shipped (EIGHT DAYS after placing order) but it’s in limbo somewhere in the wonderful USPS. Emailed customer service. Their response was basically it’s out of our hands, call the post office. Well I did not place an order with the post office, I placed an order with you: west coast Vape supply. Avoid this place like the plague, they don’t care about their customers. They only care about taking your money.

I’ve ordered several times for. WCVS and had no issues. Arrived within two days and all were Orders well over 100 dollars each time. However this time - December 2020 - that seemed to change. I order was placed on the 15th. Had not arrived by the 20th. I was able to contact them (someone) through their Facebook account on messenger. At first seemed to have a reasoning and I give them an early our bc the USPS is a hot mess. But it’s gotten ridiculous now. On December 28th I finally received a package from them. However it only had one of 10 juices that I ordered. The rest were sent under a separate tracking number. They claimed the one that was separate was on back order and would ship direct from the manufacturer. Ok. No problem. But how is it that is the only one I have received. When I asked for a refund - they went silent. I filed a claim and Tracing services with the USPS - but they so far can’t find anything either. Not sure which is to blame here but if it’s the USPS - then I suggest WCVS file a bigger claim with the USPS and refund my money ASAP. I am still holding out faith it will arrive. But unfortunately they have lost my business until this is sorted out and can guarantee it won’t happen anymore.

It's unfortunate. I ordered from these guys back in 2018 and yeah they screwed up my order but they made it right. which is fine by me but unfortunately I will not be ordering from these guys again due to how bad their customer service has declined. If I wanna gamble with my money I'll just go to a casino.