Hilary H.
Excellent customer service when item…
Excellent customer service when item not received

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Hilary H.
Excellent customer service when item not received
Jade B.
Absolutely LOVE my picture! Sp good, my dogs barked at it! I accidentally forgot to add on something, and immediately got back to Mr and helped me out. I received it sooner than expected too.
Kaitlyn H.
Really fast shipping and beautiful product! Will make great Christmas gifts!
Savannah R.
My package came and the art was amazing and so similar to my pets definitely worth the money
Michelle K.
I was surprised to see how accurate the portrait is to the pictures I sent in. This is going to be one of the best - most sentimental Christmas gift I can ever give to my best friends. I know they’re going to love it.
Monique S.
Such a lovely way to remember our babies! Customer service was also very helpful with a change I had to make.
Rich Y.
Easy steps to make personal gift for a special someone.
Momoflots
I have ordered twice from this company. The first time I paid to have it moved up and sent asap….. I got it three weeks later. The second time the editing of the picture was horrible. This was about 6 weeks ago and I am still waiting for the reprint. Cute idea, but lots of other companies will do it better. Do not use this one.
Response from West & WillowOct 23, 2023
Hi Jessica, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an email from us.