Barbara
Great customer service
An error was made in my artwork, and the people at West & Willow could not have been nicer in making sure the error was corrected, and that I was completely happy with the end result.

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Barbara
An error was made in my artwork, and the people at West & Willow could not have been nicer in making sure the error was corrected, and that I was completely happy with the end result.
Missy
Very easy to navigate website. Clean and organized, simple. I’m excited to receive the final product in the mail, I can’t wait to see it!
Karin S.
Not at all what I expected for the price- a caricature is not what I anticipated from the pics on website
Response from West & WillowNov 11, 2023
Hi Karin, We are sorry that your experience didn’t quite match your expectations. We would love to know why so that we can deliver a better experience.
Shannon Z.
I am so disappointed in the mugs I ordered.I would think the picture would cover the mug,I can barely see my dog. I will be returning them. I'm worried now what my picture of Jake will look like. Very disappointed
Response from West & WillowNov 11, 2023
Hi Shannon, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an email from us.
Suzanna F.
I bought this portrait as a Christmas gift for my parents! I am super pleased with how it turned out! Our dogs looked great in it!
Chandra E D.
I absolutely love the picture. You captured their personality beautifully from a simple picture! Such high quality work! I submitted 2 separate pics but you blended them beautifully for 1 quality picture.
Roberta K.
Capture our pup's essence especially his eyes
Barbara G.
I was disappointed to learn at the end of my transaction that only one incentive applied. This should be very clear prior to considering ordering. I hope the product is worth the disappointment
Response from West & WillowNov 11, 2023
Hi Barbara, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.