Laykin R.
The picture arrived with trash inside frame.
The picture arrived with trash and a piece of what looks like hair. Then, to get the trash and hair out, removing the staples was a PAIN. Also, most of the staples wouldn’t the back in, so the image is no longer secure in the frame. Very upsetting after spending over $80 that whoever put the frame on didn’t bother to check the front. Thank goodness I checked this before gifting it to my sister, whose dog recently passed.
Response from West & WillowDec 6, 2023
Hello Jordan, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. Upon checking, your replacement order is on its way! Please check your email for tracking details.