Justin K.
Super easy to work with and portraits…
Super easy to work with and portraits are great

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Justin K.
Super easy to work with and portraits are great
Ashlie K.
It was fast and easy!
Caitlyn M.
Incredibly helpful and responsive support! I’m truly amazed by the speed, friendliness and competence of every support person with whom I communicated. Blown away!
Nina M.
I have received the email to do a review but I never received a confirmation via email or text. I have reached out to customer support multiple times via text and email but no one has gotten back to me. I just want to know the status of my order.
Response from West & WillowDec 15, 2023
Hi Nina, I have found a number of email threads with you, all of which have been responded to. We use a ticketing system to ensure nothing gets missed, but I do not doubt what you are saying, and I apologize as our system must have failed us on this occasion. Please check your email for more information.
Myrna J.
The communication is not very good. I would like to track my order but I can’t unless I give shop access to my emails etc. The whole thing seems a little fishy to me. I feel like I may have been scammed.
Response from West & WillowDec 20, 2023
Hi Myrna, We are very sorry for the confusion. Upon checking your order, it was already delivered. Please check your email for tracking details.
Kathleen H.
This is a gift for my grown son who wants absolutely nothing! He loves his dog almost as much as he loves me (his mom). He will be speechless Christmas morning!
Dylan H.
Amazing picture my girlfriend fell in love with it on sight!
Lilliana K.
I ordered a pet portrait and chose a pink background color, the color that I received was white and my dog is black & white. She blends into the background. I would have been okay with the switch if someone notified me but no one did. I do request a refund.
Response from West & WillowDec 16, 2023
Hi Lilliana, I just took a look at your artwork, and I definitely see what you mean! I am sorry that this happened. I am reaching out to you via email now to get this taken care of.