West & WillowReviews of westandwillow.com

4.118,273 reviews
Pet Stores
New York

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West & Willow

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About West & Willow

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.

West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: westandwillow.com
Website: westandwillow.com
Category: Pet Stores
Location: New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 41% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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West & Willow reviews

18,273 approved reviews, newest moderated first

Melanie D.
Apr 5, 2026
Wonderful job!!
Wonderful job!!
Response from West & WillowApr 13, 2026
Hello Melanie, Thank you so much! We truly appreciate your kind words—so glad you’re happy with the result!
Katie K.
Apr 5, 2026
Quick and easy
Quick and easy. The portrait looks just like her!
Response from West & WillowApr 13, 2026
Hello Katie, Thank you so much! We’re glad the process was quick and easy for you, and even happier that the portrait looks just like her—that’s exactly what we strive for!
S.G.
Apr 5, 2026
Great customer service
Have to upgrade my review to a 4. Once the company saw my review, they offered to replace our picture with a corrected picture and even sent us a proof before production. If done correctly initially, I would have given them a 5 out of 5 stars, but because of the long process and 2nd attempt we are rating them a 4 out of 5. We are very happy thay they corrected their mistake and remade the picture correctly. They get a 5 out of 5 for customer service because they corrected a mistake at no cost.
Response from West & WillowApr 13, 2026
Hello S.G., Thank you for your honest and thoughtful feedback. We truly appreciate you giving us the opportunity to make things right, and we’re glad we could provide a corrected portrait you’re happy with. Your patience means a lot to us, and we’re especially grateful for your kind words about our customer service—we always aim to stand by our work and our customers.
Ana B.
Apr 5, 2026
The picture is beautiful!
The picture is beautiful!
Response from West & WillowApr 13, 2026
Hello Ana, Thank you so much! We’re so glad you think the picture is beautiful—it truly means a lot to us!
Patrick C.
Apr 4, 2026
Identical to the photo I sent
Identical to the photo I sent
Response from West & WillowApr 13, 2026
Hello Patrick, Thank you so much! We’re thrilled to hear the portrait matched your photo so closely—capturing those details is exactly what we aim for. We really appreciate your feedback!
Andres S.
Apr 3, 2026
Very unhappy and disappointed
I placed my order on 3/16/26 and added the option to skip the line. This is an order for a birthday that is 4/8/26. So there would be plenty of time for the order to arrive especially given that I paid to skip the line. Today is 4/3/26, I have reached out to the company many times beginning 3/28/26 since I had not received tracking information. As of today I still have not gotten any tracking information or a resolution as to why I never received tracking or my order.
Response from West & WillowApr 19, 2026
Hello Andres, We apologize for what happened. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
Aimee
Apr 3, 2026
I have not received my order nor any…
I have not received my order nor any updates on my order.
Response from West & WillowApr 19, 2026
Hello Aimee, We apologize for what happened. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
Su Jung P.
Apr 3, 2026
Not What I Expected for the Price
I was very excited to receive a blanket with illustrations of my pet, but unfortunately the final product was quite disappointing. The printed illustration quality is poor—the colors are off, and it barely looks any different from the original photo. Overall, the print looks low-quality and not very cute. Even my friends agreed that it doesn’t feel worth the price. Additionally, the blanket itself is very thin and feels cheap. While the advertising looks nice and high-quality, the actual product does not live up to those expectations at all.
Response from West & WillowApr 19, 2026
Hello Su JungPark, We apologize for what happened. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️

West & WillowReviews of westandwillow.com

About West & Willow

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West & WillowReviews of westandwillow.com

West & Willow reviews

Wonderful job!!

Quick and easy

Great customer service

The picture is beautiful!

Identical to the photo I sent

Very unhappy and disappointed

I have not received my order nor any…

Not What I Expected for the Price

About West & Willow

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

West & Willow reviews

Wonderful job!!

Quick and easy

Great customer service

The picture is beautiful!

Identical to the photo I sent

Very unhappy and disappointed

I have not received my order nor any…

Not What I Expected for the Price