WePayReviews of wepay.com

Their review process of transactions, deposits and chargebacks is whimsical at best. They will leave you in the lurch! I wouldn't trust them to process one Monopoly play dollar. They are a complete joke and like to play games. They are NOT to be relied upon. Sure, they want to minimize their exposure to fraud, but their review process is so gun-shy, it shuns honest people. If you look around on the internet, you will see tons of negative feedback about them. I hope that others discover that WePay's lack of transparency is hurting others and that they BOYCOTT this con payment processor.

Our company sells In-vitro diagnostic test kits for home use. We applied with our webshop several weeks ago. Everything was easy and fine. We verified our bank account and went through their trust centre. After our bank account was verified, we bought their expensive Magento payment plugin on a 3rd party developers website. Our developer has put a week developing in it to get it working. Transactions were going fine and nothing seemed to be the problem, but that was until the first withdrawal. Without any reasons mentioned, it was canceled. I contacted customer support and they said it was because their Trust and Safety team is concerned about our business not being based in the United States. This is nonsense! On their website, in our account we can select which country our company is from, that can be the Netherlands. We clearly mentioned that we are a Dutch entity with a local distributor in the US on our website. If their service is only limited to US-based companies then why put such option in their website anyway? Why didn't they check out our website before accepting payments from our customers? Anyway, I have informed them about this and they said they would keep our money for 60 days during high risk chargeback now and cancel all pending payments and closed our account. They didn’t care whether we already shipped all orders. They clearly do not care about their merchants businesses. This is a big warning to everyone, don’t do business with Wepay, they just don’t care about anyone. We’re very disappointed and still in shock that such bad unprofessional practice still exist these days.

First of all, let me say this is a good site to raise money easily! BUTTTTT!!! getting your money is THEE worst hassle EVER. First there was a problem with verifying who i was. Which was cool and understandable. A lady named Mika contacted me and told me I need to have the direct beneficiary to put HIS bank account on file instead of mine just to make sure no fraud stuff was going on. Alright cool. NEXT THING YOU KNOW they want to deposit 11 cent and 9 cent into his account to verify his ACCOUNT was real smh. So now that everything is verified and good to go, WE'RE STILL WAITING on over $1000 for about a week and a half when it says it should only take 2-5. Eldridge tells me to check with his bank because it's probably his bank. UM NO ! it's y'all ! Im about to take legal action if my friend doesn't receive the money that all these people donated to him. This isn't right !!!! It should never be this hard and take so long to get the money. Never will I use this site again. They're on some garbage and seeming very suspect !!!

Perfect, easy, n amazing

I called on two occasion to find out about a donation and both times spoke to Eldridge. Eldridge was incredibly helpful and very pleasant and even took time to encourage my fundraising. Thank you WePay! I would highly recommend you all to everyone who is trying to fund raise.

Resolved in an Instant! Excellent!

During this very difficult and confusing time I was assisted by Charlie and he helped me immensely

Will DEFINITELY use WePAY in the future! Easy, safe, and fast. Love this service and well worth the fee. Payment hit my bank account in less than 4 days:) **** Surprised to read all the negative feedback here...if I had read it beforehand, I may have hesitated to use WePAY but I'm glad I didn't. It was super-easy! And it does seem that a customer service representative does respond to all concerns/negative posts so I think that is a really good indication that they are trying to offer a quality service (not to mention it seems like a few of those may have been due to user-error, such as an overdraft). I did have a few questions when I was going thru the process and the live online help was clear, concise, and accurate. Hope this helps! :)