WePayReviews of wepay.com

We processed our payments through WePay for around 4-5 years. In the beginning, there were never any issues and no delays with payments. They processed overnight and were in our bank account the following day. There were 2-3 occasions when there were processing hiccups on their end that caused a delay and it took 2 days for the deposit to post to our account. In the past 12 months, we've experienced more and more delays. There is never a notification to the merchant of the delay, so if you are anticipating the deposit posting the following day, you may be in for a surprise when it is not. You should always be prepared to cover outstanding drafts on the account as their service is becoming more and more unreliable. When we ask about the reason for the delays - some taking upwards of a week (6 days) to process, we are simply given blanket canned text responses of "the delay is on our bank's end" and that "there were a few engineering issues that are being worked out" and that we should "wait 2 to 5 business days for monies to post" and that they are "not responsible for delays by the merchants bank". When we contact our bank, they have no record of any incoming deposit transactions. Generally after the email (you have to email, because they refuse to release a customer service number to call), the deposits show up in the account within 1-2 days. The service is unreliable at best at this point and we have elected to take our business elsewhere. We can't run our business not knowing when we can expect deposits. I would not recommend WePay to any merchant and we will never use them or their partner Freshbooks again. //FURTHER RESPONSE TO WEPAY WOW! It took you less than 25 minutes to respond to a review filed online, but I've still not gotten a response to my service ticket that was filed. How is 2-5 business days 6? Your quality of service is poor. Your customer service is almost nonexistent. Your agents do nothing more than issue canned text responses - similar to what you have provided in your response here. At one time, I would have sung your praises. Lately, not so much. It's a shame that you won't even admit that the errors are on your end - instead you try to pass it off to the merchant banks. Sad. Best of luck to you - we won't be back.

I had an unfamiliar transaction on my bank statement. It was easy to find a contact point for WePay, who handled the transaction. I was very pleased with how easy it was to contact them, how quickly they responded with my information and how personalized the communication was. I really enjoy working with real people. I'm very pleased with my experience with WePay.

Shockingly Shut - I will let the reader guess what vowel I changed. Signed up for WePay - thought we would give them a go. Spent two hours signing up for their nonsense service, then another half hour making a test purchase of £10, then had to wait another five days for them to process it, only for them to shut the account saying high value transactions aren't available! Wow! No joke! They then said they would not allow us to close our account in case they want to take money out of our bank for the single £10 transaction that we made. Honestly I would avoid this company and service at all costs.

I attempted to pay my contractor through WePay ($4,000+). After WePay withdrew the money from my bank account they decided to close my contractor's account due to some kind of obscure security risk reason. I issued the contractor another check so my work could be completed thinking WePay would quickly refund my money. They are refusing to refund my money and want to hold it for 60 days. I am on a fixed income and this will be depriving me of paying bills or not buying medication. They have been reported to the BBB and Treasury Department's Office of the Comptroller of the Currency. Not honest

Just a quick word of praise for Oliver. My question was dealt with quickly and efficiently with a follow up to see if I needed more info. Couldn't be more pleased. Kudos, Oliver!

Mira was most helpful, and resolved my issue immediately

I saw an unfamiliar charge on my credit card statement. So I called the associated phone number and found out I can log into WePay online to get charge information. I emailed for further info, Skylar helped me trace it to the specific place of business. Thank you! You made it extremely easy! Emily Vigour, MD Vigour Pediatrics

A big thanks to Mira who helped me resolve my issue of not being able to log-in to WePay. She suggested that I clear my browser's cache/cookies and I did and it works again! You have been more helpful than the IT staff at my own work. Thanks again, Molly Chandler