Chris S.
I was very pleased how quickly WePay…
I was very pleased how quickly WePay was able to verify a payment we had made as a donation. The charge looked unfamiliar, but it was nice to know that I could reach out and get a quick response!

WePay is more than just a payments API. We deliver Fraud Protection, a great User Experience, and world class Support.
WePay (wepay.com) has 787 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Administration & Services · Santa Barbara, California
Excellent

Administration & Services · San Diego, California
Excellent

Administration & Services · Malibu, California
Excellent

Administration & Services · San Jose, California
Excellent
787 approved reviews, newest moderated first
Chris S.
I was very pleased how quickly WePay was able to verify a payment we had made as a donation. The charge looked unfamiliar, but it was nice to know that I could reach out and get a quick response!
Joe R.
Didn’t know what charge was from Feb 2017. Sydney was very helpful and found it even though it was from a closed GoFund me page. He even looked up what the page was about which was for the wife of a young electrician who had worked at our house who had been killed in a motorcycle accident. So everything was good even though it was a sad situation. Thanks Sydney!
David H.
I didn't know what the charge was on my credit card from Nov 2017 (15 months ago) and Mira responded to me very quickly that they would investigate for me. I found the information myself a couple of hours later and notified them of that fact. They again she respondef quickly hhst they would close their file. Great service on the follow up.
jack F.
I've only had to call once but that experience was unexpectedly simple and refreshingly well-managed my Dexter the customer Delight representative that I worked with even though it turned out it was an error of my own doing and not theirs he was willing to go the extra mile if needed and I'm sure he would have had we needed it highly recommended
Terry O.
WePay sound like a bunch of ribbing scumbags to me just like square and stripe... Oh look they are all american companies, surprise surprise! SCUMBAGS!!! Stay clear of these scumbags, they will accept your business then hold your money. They do NOT care about clients what so ever!! RUNNNN AWAY FROM THIS COMPANY!
Response from WePayFeb 12, 2019
We're sorry to see this, Terry! We unfortunately don't see a support ticket associated with your name. When you can, please contact our support team for assistance with your account right here: https://support.wepay.com/hc/en-us/requests/new Thanks so much!
Salvador R.
Mira responded quickly to my submitted questions and provided detailed instructions on how to get the information I was looking for. Great follow up!
The Opt-Out Girl S.
Terrible service! I just opened my online business and after my first completed transaction they sent me an email stating that I was a high risk. After trying to dispute it they stopped responding to me. Now my first payment is being on hold and I have customers who have no way to pay me. Start up companies BEWARE!
Response from WePayFeb 8, 2019
We're very sorry for the trouble here. As mentioned in similar reported concerns regarding high-risk accounts, our processor holds us to high standards and has rules regarding accounts that are seen as high-risk. If an account or business model is determined to be susceptible to a high chargeback or dispute rate, they will stop processing for the account. Unfortunately, once this happens, WePay is forced to close the account. For more information, you can read our Terms of Service, available here: http://www.wepay.com/legal/terms-of-service.
Sonni K.
I too am not happy with WePay. They take your money and distribute it to you in small portions as if I don't have a business to run. They only have online customer service and want to see personal bank statements to get money Ive earned from my clients. I am currently working on canceling service. It's ridiculous! If you read through the responses to their reviews ... they respond with the exact same paragraph. Horrible customer service!
Response from WePayJan 29, 2019
We're sorry that you feel this way. For more information regarding reserves and how they may affect your account, please refer to section 14 of our Terms of Service, available here: https://go.wepay.com/terms-of-service As your account builds a relationship with WePay, your reserve limit will change over time. If your account is fairly new, we will need to review previous processing history in order to determine if your account may have the reserve limit increased sooner. Should you have any questions, please don't hesitate to contact our Support team here: https://support.wepay.com/hc/en-us/requests/new