Anneise
Issue Reaolved
It took some time but when I was guided to the right person, Mira, the issue was resolved immediately.

WePay is more than just a payments API. We deliver Fraud Protection, a great User Experience, and world class Support.
WePay (wepay.com) has 787 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Administration & Services · Santa Barbara, California
Excellent

Administration & Services · San Diego, California
Excellent

Administration & Services · Malibu, California
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Administration & Services · San Jose, California
Excellent
787 approved reviews, newest moderated first
Anneise
It took some time but when I was guided to the right person, Mira, the issue was resolved immediately.
Claire
When I received my credit card statement today there two transactions that I did not recognize. I reached out to WePay by E-mail and Sean responded to me with detailed information on the purchases which by the way were mine. It was the first time I ever used this process of paying and was not familiar with it. Sean was most helpful in his response to my e-mail. 😊 Thank You
Diane C.
Needed assistance with a charge on my credit card. Sean was extremely helpful and provided detailed information needed to research the charge. Great customer satisfaction.....Thank you.
Woodworker
WORST PEOPLE i had to deal with. The most greedy company that only interested in filling their pockets and never concerned about the customers' hard earn money being stolen. Don't ever use the Wepay service if uou don't have to. There are plenty of companies do what Wepay does and SO MUCH BETTER. Worst!!!!!!
UpNDown D.
This company is an absolute joke. To start out with, they take about 7 days on average from the time a customer pays until the funds are even attempted to be processed into your account. Customer service has generic responses to everything and are very off putting. I highly suggest going to ANY OTHER COMPANY besides this joke of a company....absolute embarrassment!!! Mira is making a ton of fake reviews for herself with fake gmail accounts. Look at users posting.....
Response from WePayMar 28, 2019
We're sorry that you feel this way. In the event that funds are issued to an incorrect bank account that you have added, we will need to either await the bank account to reject the funds and send them back to your WePay account (this typically takes up to 10 calendar days from when the settlement initiated to occur), or we will need to provide you with trace numbers associated with the settlement to assist your bank in locating these deposits if they have not been rejected by them within the 10-day timeframe. We can see that this was provided to you in the support tickets you have opened with us. If you need additional assistance, please be sure to reply within the support ticket so one of our agents can continue to help. As for your second comment, we cross-reference every review with a real support ticket, so we can confirm that none of these positive reviews in question are associated with a fake e-mail account. Thanks so much, and have a wonderful day!
Stacy P.
Kevin was great! Thank you!
Josh M.
I found a charge on my bank statement from wepay and had no idea what it was for. I've tried to contact them via phone and email to find out the details. So far, I've not been able to get any help on the subject. Very poor customer service plus the ghost charge.
Response from WePayMar 28, 2019
We're sorry for the trouble here, Josh! If you ever need assistance from our support team, please reach out via this link: https://support.wepay.com/hc/en-us/requests/new We'll be more than happy to assist you in understanding this unrecognized transaction.
Louise Gomer B.
I want to thank Sean at WePay for all the help he provided me about a contribution I did not recognize. It was great to be able to get my question answered!