wemax.comWEMAX (An Ampula Inc. brand.) is a Seattle-based technology company with the mission to provide shared rich, visual experiences wherever you go with laser projector, portable projector, 4K Ultra Short-Throw projector, LED projecter, 1080P projector, smart projector and more. We provide one-stop solutions to deliver visual applications that are intelligently connected with your home or small business.
wemax.com (wemax.com) has 650 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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sherri
amazing customer service.
Response from wemax.comOct 17, 2024
Hi there, Thank you for your positive feedback. We are committed to continuously improving our service to exceed your expectations. If you have any questions, don't hesitate to reach out to us at [email protected]. We're here to help. Best regards, WEMAX
harry N.
The remote control is very good, the shipping should come earlier.
sd
I need to replace the remote for a wemax dice projector but you don’t support it.
Response from wemax.comOct 17, 2024
Dear Steve, We are sorry for any inconvenience this may cause you. What's wrong with your order? We have seen that you have placed an order for a remote control, which we shipped through this link: https://t.17track.net/en#nums=YT2420121272210436. It showed: 2024-07-29 16:25 BUTTE, MT 59701, delivered, in/at mailbox Did you receive it? If you have any questions, please contact us directly. Kind regards, WEMAX TEAM
R L.
I have screen ordered since the 28th of June and they claimed 3-5 business days for delivery. I had 8 business days of vacation to receive the package. They created a label the 5th of July and FedEx has still not received the package. I emailed them for a refund and they asked me to wait. I can't be there to sign for the package now as I work 12 hr shifts. I'd advise not dealing with this company.
Response from wemax.comOct 17, 2024
Hi friend, We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience. Kind regards, WEMAX
Ashok Babu K.
Just lying to your customers providing fake tracking numbers.
Response from wemax.comOct 17, 2024
Hello, We are sorry for any inconvenience this may cause you. After you placed your order, we had already contacted the logistics provider to request the shipment, and it was only after we received your message that you wanted to cancel the order that we contacted the logistics provider to cancel the shipment. https://t.17track.net/en#nums=YT2415721272215840。 We apologise for any inconvenience caused. If you have any questions, please contact us directly. Kind regards. WEMAX TEAM
Lee B.
I need support. My electric floor-rising screen has wrinkles in both corners. I've reached out to support and haven't received any response.
Response from wemax.comOct 17, 2024
Hi Lee, We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience. Kind regards, WEMAX
Mr G.
Your projector served me well for almost two years. Now I find myself attempting to reach customer service to get my device repaired or even get guidance on repairs and you sent me a survey instead of answering my inquiry. Think twice and do your research before buying this device.
Response from wemax.comOct 23, 2024
Hi Christopher, We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience. Kind regards, WEMAX
Matthew D.
Missing piece of tripod and have received no response after 2 emails and no one ever answers the contact phone number. Still waiting for someone to contact me after 2 weeks.
Response from wemax.comOct 17, 2024
Hello, Matthew. We are very sorry for the inconvenience, we have checked your order, the stand in the order lost the package, we have rearranged a new stand, logistics link: https://t.17track.net/en#nums=YT2423621272088319. Show logistics: 2024-08-30 18:39 Granite Bay CA, Delivered If you have any questions, please do not hesitate to contact us. Yours sincerely. WEMAX TEAM
