WellCare Health PlansReviews of wellcare.com

Not even a star. DO NOT APPLY FOR WELLCARE!! My mother has cancer and needs surgery done. She had no idea what she was doing when signing up for this. Her insurance covers everything. Had no idea she even signed up for this trash company! The people don’t listen to you clearly so the information is wrong. She can’t even cancel because this company won’t and is giving the run around. Ridiculous!!

Wellcare has been an outstanding Medicare Prescription Drug Plan. I am so grateful for the low cost, high quality, and good customer service. In particular, Gyjuana was kind, understanding, and effective in helping me with an appeal for a drug that was not part of their formulary.

The website is bad, the customer service is bad I'm quite sure but that is the least of the troubles with Wellcare. In 2026, some generics were moved to tier 3 which means your better off with a discount card. And I do use one. There are popular drugs that are simply not on the formulary. You had better make sure you check the CURRENT formulary before rolling the dice with them. I'm stuck until next year with this horrible company but you shouldn't be.

Poor customer service. They called at 6 in the morning, left a message asking me to call back without saying what it is about. I am now losing time on the phone while they are trying to find out what the call is about.

I have a Wellcare Classic Medicare Part D pharmacy plan. Every time I call them, I receive contradictory information. A few months ago, I called to see if they covered Amazon Pharmacy Pill Packs. After explaining to the call rep for several minutes, she appeared to know what I was talking about. She finally said yes. Recently, I trusted her word, only to learn that she wasn't accurate. I have a hunch that they are located offshore, which may be part of the disconnect. Not good! Also, I have pursued prior authorizations and coverage determinations; my doctor had submitted more than one, but they called me yesterday to say they hadn't received the additional references form; therefore, my request was denied. This company clearly is confused and not checking their fax machine. Poor customer service and administration services.

They deny most medications with the reason it’s not in our formulary. They do not acknowledge medical necessity when dealing with physician level reviews. They literally deny care. The minute the new renewal period comes up in October I’m dropping this.

Wellcare denied 2 medications prescribed by my doctor. my doctor submitted a prescription for a medication Wellcare would approve. It did not handle my pain and back spasm so an expedited appeal was initiated. One of the 2 medications was then approved but for the other one I was required to try one of 2 other prescriptions instead. Unfortunately by then it was the weekend and I could not reach my doctor for a prescription so have to ride this out over the whole weekend.

Their website does not work well at all. I keep getting re routed and I cannot find a pharmacy, a dentist, or an optomitrist in my area. I have talked with some providers in my area and the say that wellcare is not easy to work with. I got charged for tier 1 medications that I was told would be 0 copay when I enrolled. So i called about this issue and they said I needed to call whoever enrolled me. I will be switching to a different carrier on Monday. This sets a very bad example for wellcare