WellCare Health PlansReviews of wellcare.com

Worst customer service ever! I'm over here, just trying to get a routine mammogram. I call my insurance company to see who is covered in my area. I literally need to explain that breasts are boobies, and I need a scan because she had no idea what I was talking about when I said mammogram. Then, she asked me, what kind of service was this. I said I don't know, routine? women's health? I was on the phone for over Forty five minutes! She gives me the name of a place. When I call locatation she gave me, Guess what? They don't take our insurance. Thank you so much for wasting my time. Guess I start calling every place in town to see if they take wellcare.

Worst ever customer service takes care of nothing they don't pay the claims and they can't even tell you why

Zero stars is actually what it should be rated! This company is very predatory and lied about what they offered for benefits in 2026. Their spendables card said it would go up to $136 a month and said it would continue to roll over from month to month. After the enrollment period ended they tried to say they told everyone in the yearly benefits packet. They lied because it stated it would roll over. They also made it so you have to physically go to the store to use the card. It said online in the packet, like always, but now the only thing you can order online is from them (which charges way more for no name brand crap). They didn't put that in the changes or explicitly list that. They also cut the vision care benefit in half from $400 to $200. They're also trying to avoid paying for my yearly wellness eye exam, which is supposed to be fully covered for $0 yearly and said as much. They do prior authorizations for everything now. Avoid this insurance company at all cost!

Before they approve the medication for me with a coupon from the manufacturer of the company I would only have to pay $60 a month but with well care it’s 10 times the amount. It would be $300 a month at the minimum even after I’ve paid off my deductible. I called up to find out how this is possible and the customer service agent blamed me and said that it’s my fault for signing up for this plan. I don’t understand why I pay for medical insurance if with medical insurance I have to pay 10 times the amount out-of-pocket. It makes zero sense all of these companies should be shut down.

Very few providers, horrible customer service. I'm leaving after 3 months of trying to find providers, etc.

One of the worst customer service experiences we’ve ever had. After signing up with Wellcare, we started receiving multiple 'ghost' voicemails with no information. Even though we are on autopay, the communication has been relentless and confusing. When we called back, the offshore support was so loud and the language barrier so significant that we couldn't get a single question answered before being disconnected. It is disappointing to see a US company outsource to the point where quality and privacy are clearly compromised. Wellcare needs to do better.

I agree with the other reviewers. Web site is a disaster. Impossible to figure out where to price a drug. I have had this issue before I contacted them by email and got no response. I was on a live chat with customer service when the page disappears. I will also be conyacting Medicare.

Here is the note I sent them, just before I filed a complaint with Medicare: Hard time logging in, called talked to Carla, she couldn't help, I was on hold, tried logging in again, for about the 6th or 7th time, was able to, JUST when I was about to unlock your LOOCKED UP and HIDDEN formulary, I got logged out suddenly. I will try logging in again, after I get this note to you guys. You people need to completely re-vamp this ridiculous Mickey Mouse web site, hire a web content company that KNOWS what they're doing and start over. I've been over an hour just trying to get the formulary. Oh, and the web site that's on the card you guys sent me is NOT where I can get the formulary. I am ANGRY!!! I'm going to contact the Texas Board of Insurance about this. And I'm going to note on TrustPilot, the BBB and Consumer Reports about this situation. I'll also be contacting Medicare. They need to remove Wellcare next year. I am SO SORRY I signed up with you guys, and I will tell anyone who will listen. I checked the Tx Dept of Ins, they referred me to Medicare. I've filed my complaint there. Now on to the BBB and Consumer Reports, as well as any other entity that will listen.