WellCare Health PlansReviews of wellcare.com

This is the MOST ANNOYING insurance Company I have EVER dealt with! They Are almost CONSTANTLY calling and texting for No REAL reason other than taking up My Time and Raising My Anxiety Level! If I need Anything or have a question...I will call YOU! The Customer service team is generally unknowledgeable about benefits Anyway!!! During 3 different phone conversations, I inquired about getting a PERS(which My Welcome Book CLEARLY States I AM eligible for!). ALL 3 of the Customer service Agents had NO IDEA how to get this benefit and EVEN told Me I had to go to My Dr. And have them recommend the PERS device! 🙄 NOT one of them knew That VRI is the company who I needed to contact to get My PERS. THEN I wasn't able to get the Mobile Version that works away from the house EVEN though it CLEARLY states I can choose that type in My Welcome book! They (VRI) told Me to just use the house Version (which doesn't even work outside in the yard !) for awhile and then They will TRY to get Me the Mobile one MY BOOK SAYS I CAN CHOOSE! 🤔😕🤔 I have ALOT of other negative things I COULD say, buuuuut I will just end it here by saying that Wellcare is VERY Annoying and Unprofessional in MANY ways!!! I give 2 stars instead of 1 ONLY because I haven't had ANY issues with them paying for My Medical Bills. REALLY I WOULD rate Customer Service and ALL of the annoyingly harassing calls and texts 0 Stars IF I COULD tho! 💯😀💯

Most incompetent company with whom I have ever dealt. You have to go through HELL AND HIGH WATER to speak with someone who has English as their first language. They read from prepared documents and cannot answer questions of any kind - just keep reciting the same statements over and over and over. WORST COMPANY EVER, and their “coverage” is absolute crap.

Today I filed an appeal for drug I absolutely need after having terrible adverse effects from a drug that is on plan and the one I need being excluded. The service was amazing, they listened to every word I said, filed the appeal for me and replied quickly allowing me to use my prescription plan for this drug. I am very grateful to Wellcare and hope that more experiences like this are reported not just complaining.

It’s just doesn’t make sense how such a drug plan are still not taking accountability for how wrongly patients are denied the appropriate drugs their licensed physicians prescribe them? To get customer service representatives strictly dictate an alternative drug that’s not even close or type of medication that treats the medical condition I’m in need of. To be denied a steroid eye drop to treat the severity of Uvelitis for an alternative drug that treats Allergies, you’re freaking kidding me. Among others conditions I’m living with many Autoimmune Diseases which majority causes severe inflammation, what is a darn allergy eye drops supposed to do? This sort of crap is uncalled for, and the worst part, can’t understand a darn thing not able to even communicate proper English. To save a buck I guess we’re continuing getting the short end.

Wellcare sux. I helped out a guy, gave them my phone number, now they won't stop calling even though I told them I no longer help him with his phone, they refuse to remove my number from their database, so I keep getting their ai messages. If that's what you want, then use them. Then because I block their call, they shut off his medical debit card. DO NOT MESS WITH THIS COMPANY, THEY SUCK.

This is literally a criminal organization posing as a provider of prescription insurance coverage. Keep away!

am writing to log a formal complaint against Wellcare's Prescription Drug Plan. The company is actively engaging in systemic barriers to care by denying medically necessary medications prescribed by licensed physicians. Their routine use of restrictive formularies and aggressive denial tactics endangers patient health solely to cut costs. Customer service is unhelpful and intentionally difficult to navigate. This pattern of denying vital coverage shows a complete failure to meet Medicare quality standards, and their Star Rating should reflect this severe lack of care.

So glad Blue Cross/Blue Shield dropped Texas as they were a hazzle to deal with and too expensive. We went to WellCare care for about 1/2 price and a company that is people friendly with agents we can understand. Cant say enough good things about WellCare!!