Legitimate. Did the usual thing where these sites list higher prices than they want to pay. Then low ball you a little bit after they get your phone, it was expected. They took $50 off bc they said my mint condition phone was unlocked, but unlocked from T-mobile...so less valuable than I guess a unlocked phone bought directly from samsung.... kinda bs... but its always something. Other than that, these guys had good comms and sent the $ quickly via zelle.
CU
customer
Very easy … very fast payout
Very easy … very fast payout! Will use them again
HF
Henry F.
They are sharp and crisp with what they…
They are sharp and crisp with what they do and handle things. Simple.
CM
Craig M.
Great experience and very fast pay out.
Great experience and very fast pay out.
Response from Web Trade-In LLCMay 21, 2025
Hi Craig, Your feedback made our day—thank you for sharing your experience! We’re so glad you had a great one.
TG
Tommy G. B.
Quick and easy trade in
Quick and easy trade in. Decent offer quick pay
AR
Ashwin R.
Frustrating Experience with Unfair Pricing and Questionable Condition Assessments
I had an incredibly disappointing experience with this refurbisher, and I feel compelled to share it as a warning to others. I shipped them three iPads: two practically new M4 iPad Pros, each with fewer than five battery cycles, and a fifth-generation iPad Pro. I took great care to clean and pack each device myself, so I know they were in flawless condition when I sent them.
After waiting over a week, they finally inspected the devices, only to get back to me with revised offers, claiming that the iPads had scratches and downgrading them to a lower condition. This was shocking, considering the care I took before shipping. It’s hard not to feel suspicious about this sudden change in assessment, especially when they couldn’t provide any clear evidence of the supposed scratches.
To add insult to injury, they then applied today’s lower market prices, rather than honoring the original offer prices I received when I initiated the order. This means I’m losing at least $100 per device due to their pricing and condition changes. And getting in touch with them to resolve this has been a nightmare—they respond at a snail’s pace, sometimes taking more than a day to reply to each message, even if I answer immediately.
This entire process has left me feeling frustrated and let down. I’d strongly advise anyone to consider more trustworthy alternatives like GadgetPickup or BuyBackSurgeon, which seem to handle customer service and pricing with far more transparency and respect.
PS: I also want to highlight that this company went to great lengths to pressure me into removing my negative feedback from Trustpilot. They repeatedly offered me money in exchange for deleting my honest review. It felt extremely unprofessional and manipulative. While they are very skilled at justifying their actions, as evident in their detailed responses, I won’t stoop to their level by fabricating or distorting the truth. My experience speaks for itself, and I believe potential customers deserve to know what they might be walking into. Transparency matters more than any payout they might offer.
Response from Web Trade-In LLCNov 23, 2024
Hi Ashwin,
Thank you again for sharing your feedback. I wanted to recap the key points from our recent email exchanges to resolve your concern:
1. You initially selected your device's condition as "Flawless", We shared a video explaining the scratches we found, please see the video URL here: https://product-image-bucket.s3.us-east-1.amazonaws.com/Ashwin's+video.mp4
2. We offered to return your device in its original condition and pay you an $15 as our way of showing appreciation for considering our service.
Please see screenshot URL here: https://product-image-bucket.s3.us-east-1.amazonaws.com/Ashiwin+email.jpg
3. Here is the payment screenshot since you did not want us to return it back to you: https://product-image-bucket.s3.us-east-1.amazonaws.com/Ashwin+Zelle.jpg
4. Your packaged was delivered on Nov 9 (Saturday), we emailed you right away, please see screenshot here: https://product-image-bucket.s3.us-east-1.amazonaws.com/delivered+on+Nov9.jpg
5. We processed your order and emailed you the details within 48 business hours, please see screenshot here: https://product-image-bucket.s3.us-east-1.amazonaws.com/processed+within+48+hours.jpg
We believe we have made every effort to ensure you have a positive experience with us.
However, we cannot grade it as flawless if we really find flaws on the device.
We appreciate your understanding and we will use your feedback to enhance our service.
Best regards,
Henry
TO
Tony
Wonderful experience
Wonderful experience! Better offer and customer service compared to Gazelle
