We recently sold our corporate IPads to webtradein.com, and the whole process exceeded our expectation. After doing research and comparing multiple trade-in programs, webtradein.com offered the highest value for my device. The entire process was fast, simple, and incredibly efficient. We provided clear instruction and prepaid shipping label.
MJ
Mike J.
These guys paid far more than one of…
These guys paid far more than one of their largest competitors offered and paid fast within the very next day via Zelle. Highly recommended. They also buy broken phones.
Response from Web Trade-In LLCSep 24, 2025
Hi Mike, Thank you so much for your kind words and recommendation! We’re glad we could offer you a better price and quick payment through Zelle. We also appreciate you mentioning that we buy broken phones — it helps other customers know we can assist in many situations. We look forward to helping you again in the future!
TS
TS
They made a false claim about device condition and returned with smudges
I shipped them a carrier phone for which they quoted roughly $600. The phone was barely used for few hours and I did not like the OneUI from Samsung and chose to move back to Pixel and thus thought to trade it to them as I was out of return period. They got back to me stating the phone was financed with the carrier and they never provided any proof for that. I, however, did send them proof of my account showing the device was completely paid of few weeks back and have already been unlocked. Their counter offer for $600 was roughly $250. LOL.
Initially I thought their process have flawed but then the very same week, they revised the quote and now same device is being offered roughly $420 instead of $600. They had no intention of honoring their initial quote of $600 so they made up an excuse to put the blame on the non existent device condition.
I did received the device back and unfortunately, the screen had smudges on it. I sent them the device with a screen protector on and they chose to remove that and sent it without any screen protection. A $600 device!
This would be my first and last interaction with them.
Response from Web Trade-In LLCSep 22, 2025
Hi Tushar,
I hope this message finds you well. Thank you for sharing your feedback with us, and I’m sorry to hear that your experience wasn’t smooth. We truly value our customers and want to make things right for you if you could reach out to us.
For transparency, I’ve attached a screenshot from the AT&T system. It shows that the device’s IMEI was cancelled within 14 days. Based on our experience, devices cancelled within this period often end up being blacklisted later, since AT&T requires the phone to be returned if service is cancelled. This is why we weren’t able to purchase the device for $600 and instead returned it in its original condition. Please note, as an industry standard, all screen protectors are removed during inspection to properly verify the screen’s condition. We are more than happy to send you a screen protector free of charge.
Here is the screenshot showing device was cancelled within 14 days: https://category-image-bucket.s3.us-east-1.amazonaws.com/14-day+returned.jpg
MP
Monica P.
This was my first time with web trade…
This was my first time with web trade in and it was a success. My only critiques is that they need to respond to email in a more timely manner and I would like to see them extending the quote for more than 14 days so customers can have more time to send them their old device
MN
Miles N.
Was skeptical in first
Was skeptical in first, it turned of to be an awesome experience, they never delayed to reply to me and updated me every step of the way. They just earned a lifetime customer because of their amazing customer service.
JM
Julian M.
Very honest business
Very honest business, I rated my device as flawless, they sent me video showing the flaws that I did not notice in the first place as requested. They paid the highest offer for the good condition iPhone 14 Pro. Will do business with them again.
CU
customer
I rated my iPhone 14 Pro as “flawless”
I rated my iPhone 14 Pro as “flawless”. Upon receiving my phone it was rated at 95/100 due to some barely visible tiny scratches by plug-in port and a few other scratches that they claimed were caused by my Otterbox cover that was put on day one. Screen was perfect. They offered $110 less than my original offer for a few tiny scratches barely visible to naked eye. Crazy! Interesting reply. Why compare my 14 Pro to a 13 Pro? Ahhh... now web trade-in has deleted their post which clearly stated that they compared my 14 pro to a 13 pro rather than responding to my question of why they would do that. Compare apples to apples!
Response from Web Trade-In LLCMay 29, 2025
Hi Bonnie,
Thank you for your feedback — we truly appreciate you taking the time to share your experience.
We’re sorry to hear you were disappointed with the revised offer. Please know that we follow a consistent and transparent grading process for all devices we receive. In your case, our team carefully inspected the phone and found scratches around the 4 sides of the housing — which we documented in a video and shared with you prior to updating the offer.
We completely understand how frustrating it can be when expectations don’t align, especially with a device that was well protected. That said, even with the noted wear, we offered a payment that was $10 higher than the highest quote listed on SellCell.com at the time for a good-condition iPhone 14 Pro — and you kindly accepted the revised offer. My apologies for the typo, and here is the video we previously sent you in email that we compared the price of good condition iPhone 14 Pro and offered you $10 more than the highest offer out there: https://product-image-bucket.s3.us-east-1.amazonaws.com/Bonnie's+iphone.mp4
We always aim to offer the most competitive pricing while applying fair and consistent grading standards for every customer. If you have any additional questions, would like to review the inspection video again, or prefer to have the device returned, we’re happy to help.
Thank you again for choosing Web Trade-In — your feedback is valuable to us.
Warm regards,
The Web Trade-In Team
