David C.
Very happy for the service
Very happy for the service, they paid 18 more than their original quote since I was not sure about the actual condition. I received my Zelle payment the next day they received the package.

WebTradeIn.com was founded to provide a new, safe, and straightforward method of selling and recycling electronics.
Web Trade-In LLC (webtradein.com) has 417 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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David C.
Very happy for the service, they paid 18 more than their original quote since I was not sure about the actual condition. I received my Zelle payment the next day they received the package.
Melissa R.
The process was fast and easy, the communication between the company was great and I received my payment the same day they received my package. The whole process only took a week from start to finish.
Response from Web Trade-In LLCDec 9, 2025
Hi Melissa, Thank you so much for your kind words! We’re thrilled to hear that everything went smoothly and that you received your payment the same day. We truly appreciate your support and look forward to serving you again in the future!
Jason G.
This was my first time processing a device with Webb Trade-in LLC and I had a few questions, but Christina was incredibly helpful throughout the whole process. She replied to my emails quickly, answered everything clearly, and got everything done within about an hour. I honestly couldn’t have asked for a better representative. I’m really grateful for the experience I had. I would definitely recommend trade-in with this company, and if you’re lucky enough to get Christina, you’ll be in good hands.
Response from Web Trade-In LLCDec 9, 2025
Hi Jason, Thank you for choosing us! We’re so happy to hear that you enjoyed our fast turnaround and clear communication. Your support means a lot to our team, and we look forward to helping you again soon!
Jim
Very easy process and quick turn around on payment
Gilbert Jaramillo J.
I had an extremely negative experience with Web Trade-In LLC. In my opinion, the process felt disorganized and frustrating from beginning to end. I received incorrect evaluations on my devices multiple times, was given conflicting information in emails, and had to correct the company about the exact model and condition of the items I sent in. It took repeated messages just to get them to verify basic details that should have been checked properly the first time. Even after the correct specs were confirmed, they still would not honor the valuation I was originally promised. The communication felt slow, inconsistent, and it took way too much work to try to get a simple trade-in resolved. Based on my experience, I would not use this company again and would not recommend it to others.
Response from Web Trade-In LLCDec 2, 2025
Hi Gilbert, Thank you for sharing your feedback. I’m sorry the experience did not meet your expectations, and I’d like to provide some clarity for anyone reading. Your package was delivered to us on November 24, and we processed it the next day—well within the standard 2–3 business day processing time selected during your order. During evaluation, we found that the first device received was an iPad Pro 13" M4 (2024), while the order had been submitted under the newer M5 (2025) model, which carries a significantly higher value. We recorded a video and contacted you for approval before making any adjustments. Throughout the process, we offered multiple options, including returning both devices free of charge with an inconvenience credit, in case you preferred not to proceed with the updated offer. You ultimately approved the payout based on the items received, and payment of $950 was completed. We truly appreciate your patience and your communication throughout the process. If you would like to discuss anything further, we are always available to assist directly. — Web Trade-In Support Team
customer
Fast, honest and reliable
Monica
Sent the agreed upon amount very quickly after the offer was accepted. Great communication, great customer service .
customer
Reliable, quick and convenient!