Web Trade-In LLCReviews of webtradein.com

Not a bad service

The service is okay, however, I feel that they should have paid me more for my unlocked iPhone 16 256gb. I should have sold it on eBay, as it would have gotten me more money, but then again, eBay is full of scammers who could purposely make a claim not as described, then you might be out of your money. The only other thing I didn’t like is that they sent me a paper check even though I have the same bank as the funds were sent from. I believe there are electronic payment options, but not without having to create an account on another service that you might only use once or twice in your life.

I rated my iPhone 14 Pro as “flawless”. Upon receiving my phone it was rated at 95/100 due to some barely visible tiny scratches by plug-in port and a few other scratches that they claimed were caused by my Otterbox cover that was put on day one. Screen was perfect. They offered $110 less than my original offer for a few tiny scratches barely visible to naked eye. Crazy! Interesting reply. Why compare my 14 Pro to a 13 Pro? Ahhh... now web trade-in has deleted their post which clearly stated that they compared my 14 pro to a 13 pro rather than responding to my question of why they would do that. Compare apples to apples!

Gave me $50 less than I asked for because a microscopic (literally) scratch. Otherwise they paid a fair price and customer service was good albeit slow at times

They were offering the most so I decided to give them a try. I sent them a device in flawless condition and was told it had a small scratch on it. It didn’t when I sent it, so who knows what happened while it sat around in their facility while waiting to be inspected. It took 6 days AFTER delivery. They said people were sick so it happens. The communication was appreciated while waiting. They offered a lot less which I initially declined. However, if I wanted it back, I would need to send them a label or pay for the insurance on the return shipping (otherwise they would only send it back with budget shipping). I took the lower offer and they sent payment quickly after that. So it could have been worse. Lesson learned… I will go back to using the more reputable companies out there. I’ve never had any issues like this with the more well-known trade-in companies.

Just be aware that they will pick on the tiny scratches that is not even obvious and grade the phone as good instead of flawless. I took the offer and wish they paid more