Super fast and simple process! Christina was super nice and kept me updated. Didn’t haggle me down in price and gave me what my offer said it would!
Response from Web Trade-In LLCOct 24, 2026
Hi Brody,
Thank you for sharing your experience! We're glad the process was fast and simple, and that Christina kept you updated throughout. We believe in honoring our offers and providing a smooth, transparent experience for our customers. We truly appreciate your trust and hope to work with you again in the future!
Best regards,
The Web Trade-In Team
CU
customer
Fast and reliable
Fast and reliable
Response from Web Trade-In LLCOct 24, 2026
Hi Corbin,
Thank you for your continued support! We're glad to hear you've had a fast and reliable experience with us. We truly appreciate your business and look forward to working with you for many years to come!
Best regards,
The Web Trade-In Team
AL
Andrew L.
Super fast payment
Super fast payment. Only received it hours ago.
AR
Ashan R.
Good place to sell financed locked…
Good place to sell financed locked phones that no one else is buying
Response from Web Trade-In LLCOct 22, 2026
Thank you so much for your kind words, Ms. Rodrigues! We truly appreciate your support.
CU
customer
The communication was great which is…
The communication was great which is always what I look for.
Response from Web Trade-In LLCOct 22, 2026
Hi Shannon,
Thank you for your kind feedback! We're glad to hear that our communication met your expectations. We believe keeping our customers informed throughout the process is important, and we truly appreciate you choosing Web Trade-In!
Best regards,
The Web Trade-In Team
DG
David G.
Disappointing Experience: Quote Reduced by over 55%
I had a very disappointing experience with WebTrade. I was originally quoted $347 for my iPhone 17, but after they received and inspected the device, they reduced their offer to just $155. That's a $192 reduction, or more than 55% of the original quote.
The phone did have a bent frame, but the rest of the device was in good condition. While I understand that physical damage can affect resale value, such a significant reduction was extremely disappointing.
I ultimately accepted the revised offer because I wanted to move on rather than deal with the hassle of having the phone returned.
My advice to anyone considering WebTrade is to be cautious about the initial quotes. The amount you're offered online may be substantially different from what you actually receive after inspection.
Unfortunately, based on my experience, I would not recommend WebTrade and will not be using their services again.
Update (October 21, 2026):
Following my review, WebTrade contacted me privately and offered additional compensation to resolve my complaint. After several email exchanges, a representative confirmed that management had approved an additional $100 payment, bringing the proposed total compensation to $251.
However, the company insisted that I remove my negative Trustpilot review before they would issue the additional payment. I explained that I was willing to remove the review once the agreed-upon funds had actually been received, but I was not comfortable deleting it beforehand.
WebTrade declined to proceed under those terms and ultimately informed me that I could leave my review as it was.
I appreciate that the company initially attempted to reach a compromise, but I remain disappointed that we could not finalize the resolution over the order in which the payment and review removal would occur. No additional $100 payment was made.
I am leaving this review published as an accurate account of my experience, including the company’s subsequent efforts to resolve the complaint.
Response from Web Trade-In LLCOct 21, 2026
Hi David,
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.
Our initial quote was based on the device's condition as described when the order was submitted. During our inspection, we found that the phone had a bent frame, which is considered significant physical damage because it may also affect internal components and resale value. This is why we revised the offer.
We understand that the price reduction was substantial and disappointing. As an alternative to accepting the revised offer, we offered to return your phone free of charge and provide an additional $30 as a gesture of goodwill for the inconvenience caused. You ultimately chose to proceed with the revised offer of $155.
Following your feedback, we continued communicating privately to explore a further resolution. Unfortunately, we were unable to reach an agreement regarding the additional compensation, and no further payment was made.
We believe customer feedback is valuable because it helps future customers better understand our inspection process and grading requirements before mailing in their devices. After further discussion, we were unable to reach an agreement on the proposed additional payment in connection with removing the review, and we ultimately decided not to proceed with that arrangement. We respect your decision to keep your review published and believe it is important for customers to have a clear understanding of our grading requirements before sending us their devices.
Our intention is never to mislead customers with our initial quotes. When a device's actual condition differs from the expected condition, we communicate the revised offer so customers can decide whether to accept it or have their device returned.
We appreciate your feedback and will continue working to make our grading standards and inspection process as clear as possible.
Best regards,
Web Trade-In Support Team
PM
Paul M.
You did exactly what you said you were…
You did exactly what you said you were going to do
TA
Tarik
This place is 100 percent legit
This place is 100 percent legit. I received payment same day. Fast and reliable. I will continue to do business and highly recommend this company. Thank you
