PluflReviews of weareplufl.com

I love my Hugl! It's everything that brand said it would be - and more! It's exceptionally well made and so comfy. Customer service is A+++ I definitely would do business with the brand again.

This is a follow-up to my earlier review, after having (finally, on November 8th, over two months after having ordered it on September 4th) received the XL Plufl I ordered. The product itself seems high-quality, and following the included assembly instructions was easy. It's comfortable enough to sleep on without additional padding, and the faux fur cover is quite soft. I can genuinely say that the Plufl itself is worth the money you'd spend on it. That said, this isn't a review of JUST the product, otherwise it'd be a 5-star review. This company seems to think it's a good idea to keep people who ordered from them completely out of the loop in regards to any potential delays, whether that's due to low stock, port strikes, or any other issues. When someone pays you for a product, and you can't deliver within the window stated at time of order, YOU NEED TO CONTACT THEM, not wait for them to contact you with a "Where's my product?" email. As of writing this, Plufl STILL has not sent out the email the CX rep I spoke with said the company was working on about the delays on the XL Plufl. If the company had any form of proactive communication with customers other than marketing emails, this would've had a 5-star review. Instead, it took constant submissions to their "Contact Us" page to get ANY information about the delays, and a 1-star review to get the CEO of the company to send an email that FINALLY contained any information on when I should expect the product I ordered. So, ultimately, I would recommend the XL Plufl as a product. I would not recommend Plufl as a brand, as getting any information from them in the event of anything unexpected happening is akin to pulling teeth from an uncooperative alligator. If they learn to actually proactively communicate when something unforeseen happens (and not lie to cover their own backsides when contacted with concerns about delays), then I might consider ordering from them in the future.

We love our Plufl Bed! Super comfy. The kids especially like using it for sleepovers in their big sister's room.

Why did I wait so long to snag the HUGL body pillow? It’s seriously the superhero of sleep! From the very first night, I could feel the magic. This pillow is like a supportive hug that makes my chronic back pain disappear. It cradles my body just right, aligning my spine and letting me drift off into dreamland without a care. Plus, the cooling feature is a game-changer! No more waking up in a sweat; I stay comfy and cool all night long. Whether I’m binge-watching my favorite shows or catching some Z’s, the HUGL has become my ultimate cuddle buddy. If you’re on the struggle bus with back pain, do yourself a favor and grab a HUGL; your sleep will thank you!

I bought and received an extra large plufi. I STILL can't put it together and the company refuses to take it back. Right now, it's in pieces in my basement. Don't waste your money. If you hate it, it's yours. Never dealt with a company with no return policy

The Hugl is such an Amazing product! I got one for my wife, and she cannot sleep without it anymore. The added support and cooling fabric give her a great night's sleep. I would highly recommend it.

I ordered and paid for a bed on 9/18/24. I still have not received a shipping notice. No response to my contact request either. Is this company legit?

I really have been enjoying my HUGL for the past few months!! I’ve been having back and neck problem but with the HUGL it’s really been helping with that. Now my only problem is I don’t wanna get up from bed haha!😂👌🏾