JuanMichael G.
As of today
As of today, Wednesday, December 18, 2024, Plufl has FAILED to provide a shipping notice and expected delivery date for my order that was purchased exactly one week ago on Tuesday, December 11, 2024. I have sent four (4) emails. Two (2) emails via their website "contact" page and two (2) from my personal email. I have indicated that I would like to cancel the order as well as request a refund IF they continue to disregard the importance of communicating with their customers, especially, first time customers like myself. The company appears to be quite efficient at charging credit cards and sending out automoted follow-up emails for promotional products; however, as described they care little for taking care of a customer's initial purchase concerns...like when will it be shipped and received. Gave two (2) stars because I am hoping that I will receive the product BEFORE Christmas as the website promises, but a search of reviews on the internet is quickly dimming my hopes:( I will get a refund if they don't get it to my doorstep by 12.24.24. I will not accept their product after that date. No restocking fee either because I WILL HAVE NEVER RECEIVED IT to begin with. UPDATE: As of 11:30 AM CST, TODAY, Wednesday, December 18, 2024, Plufl has "blocked" their phone number (206.202.0892) from taking any calls EVEN to their "messages." This occurred after I made multiple attempts to have them answer the phone and even leaving two (2) messages. There are, obviously, folks at this location and they PURPOSEFULLY set their phone number to the following..."The person you are trying to reach is not accepting calls at this time..." from what it was before...a message telling customers to email them at the email that they consistently FAIL to respond to. Not sure where all the positive reviews come from, but not experiencing that. Stay tuned. I will be writing a negative review every twenty-four (24) hours that I continue to receive NO COMMUNICATION and NO PRODUCT!




